Clinic/Practice Manager at Partner's Healthcare in BROOKLINE, Massachusetts

Job Description:

Site: The Brigham and Women's Hospital, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.


The Osher Clinical Center for Integrative Health and the Fish Center for Women's Health are both hospital-licensed ambulatory practices at 850 Boylston Street in Chestnut Hill. Under the direction of the Regional Administrator, the Practice Manager of the Osher Clinical Center and the medical specialties and gynecology practices within the Fish Center for Women's Health (the Practice Manager) has primary responsibility for managing all aspects of clinic operations and additional responsibilities to support cross-team functions across the two clinics. The Practice Manager is responsible for patient-focused customer service, clinical operations, human resources, office management, and cross-functional leadership.


The Practice Manager supervises the Fish/Osher Practice Coordinator, the administrative staff and some of the hybrid administrative/clinical staff to ensure the highest-quality patient experience and satisfaction. S/he is responsible for maintaining and implementing policies and procedures related to the daily practice operations and ensuring that all relevant regulatory and other professional standards are maintained. The Practice Manager works closely with the RN Flow Manager to promptly address and resolve the concerns of the providers, staff, and patients. S/he will also work closely with other members of the Fish Center and Osher Clinical Center leadership teams to develop and carry out goals, initiatives, and special projects.


The Practice Manager is an integral part of assisting the Regional Administrator with implementing BWH Ambulatory initiatives, participating in continuous improvement projects, and coordinating work related to the clinics' growth.



Job Summary
Summary:
Responsible for small-medium single-site practice or smaller multi-site practices (3 or more locations). Provides direct supervision of the administrative and clinical support staff, and operational duties and functions. As a member of the leadership team, provides administrative cross coverage to manage staffing and/or operational issues.


Does this position require Patient Care? No


Essential Functions
-Oversees the day-to-day administrative performance of secretarial and clinical support staff and manage staff schedules. Evaluates daily staffing needs and coordinates replacement of staff.
-Performs hiring, orientation and evaluation of staff. Administers corrective action if appropriate.
-Assists in the career development of practice employees through on-going coaching, counseling, and training. Ensures all mandatory training is completed by staff and HIPAA policies and procedures are followed by staff. Evaluates, develops and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics. Collaborates with practice leaders on the preparation of the practices annual budgets.
-Oversees the department's payroll including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures. All other duties assigned.



Qualifications


Education
Bachelor's Degree Related Field of Study required


Can this role accept experience in lieu of a degree?
No


Licenses and Credentials


Experience
supervisory experience 2-3 years required


experience working in an academic healthcare environment 2-3 years required


Knowledge, Skills and Abilities
- Strong understanding of all Office Suite.
- Strong communication and organizational skills.
- Strong and proven leadership skills.
- Ability to work with staff of all levels.
- Excellent time management skills.
- Analytical and math skills.
- Knowledge of Accounting Principles.
- Ability to adapt to multiple and rapidly changing priorities and deadlines.



Additional Job Details (if applicable)



Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Remote Type


Onsite



Work Location


850 Boylston Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now