Nurse Case Management Lead Analyst - Hybrid - Evernorth Care Group at Cigna in Phoenix, Arizona

Job Description:

The Nurse Case Management Lead Analyst is an integral member of the Care Management department as part of Evernorth Care Group (ENCG). The Care Management Team is comprised of care management, clinical pharmacy, social work, and care navigators who support ENCG Healthcare Centers and clinicians to improve the health of the patients we serve, with a focus on the management of high- and rising-risk, disease burdened members.

The Nurse Case Management Lead Analyst utilizes clinical skills to assess, plan, implement, coordinate, monitor and evaluate options and services in order to facilitate appropriate healthcare outcomes for members. The Nurse Case Management Lead Analyst ensures that program objectives are met and supports patients and physician practices in coordinating patient care through transitions, barriers to care, and education. This role additionally connects patients to programs and services as available through ENCG, Health Plans benefits, and within the community. This position manages a panel of patients coordinating services with them. This role provides disease management and ongoing follow-up of members with chronic conditions, complex needs and during transitions of care.

Reports to : Clinical/Operational Manager

Direct Reports : No direct reports but does provide clinical support to non-clinical staff.

Clinical Responsibilities and Essential Functions

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  Care Coordination: Coordinates the care of the high-risk, post transition and targeted populations in appropriate, efficient and cost-effective manner. Assists patient to arrange timely access to services, evaluates social/financial/environmental support adequacy in a culturally sensitive manner.


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  Care Planning: Collaboratively creates/updates care plans for care transitions, disease management, and other as needed. Evaluates the effectiveness/relevance of the treatment plan and communicates with the primary care provider and health care delivery team. Seeks input from health care team members and physicians as able in order to update care plan. Prepares for and participates in Care Team huddles/meetings to problem solve around highly complex care needs.


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  Disease Management/Outreach: Initiate new customer and ongoing telephonic connections per protocol for an identified caseload. Build care relationships among patient/caregivers. Complete post-discharge calls to all identified patients to facilitate and oversee discharge planning "coordination of care" needs, identifying and closing gaps in care, and providing education within specified timeframes.


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  Use of Internal/External Resources: Identifies and refers appropriate patients to eligible programs within ENCG and respective Arizona health plans. Review and inform the patient/caregiver around options for care, use of benefits and community resources. Act as the community resource expert for patients/practices for high-risk members, including transition of care/hospice resources, direct acute admits, direct skilled nursing admits, home health/infusion needs and durable medical equipment. Serve as the contact point, advocate and informational resource for patient/caregiver. Utilize known community resources to link patient with services/programs available.


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  Clinical Knowledge: Maintains current knowledge base on the critical elements of the target population such as disease states, quality standards, utilization patterns, clinical treatment guidelines. Targeted disease states include but are not limited to COPD, CHF, DM, and depression. Coordinates and identifies high-risk population with a history of poly-pharmacy, to improve quality outcomes with appropriate support services in managing pharmacy needs.


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  Documentation: Maintains appropriate documentation and tracking as required by ENCG and the Care Management Department.


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  Other duties: Fulfills clinical requirements: care plans and assessment of patient's needs. Represent Care Management department as a member of a cross-functional project team. Other duties as assigned.

Minimum Qualifications

• Current AZ RN License required


• Minimum of 4-5 years nursing experience is preferred


• Experience in cardiac/pulmonary/diabetes nursing preferred


• Case Management/Care Coordination/Disease Management experience preferred


• CCM certification preferred


• Excellent oral and written communication skills,


• Experience with electronic health record documentation (EPIC)


• Experience with cross-functional team collaborations, workflows, and process improvement


• Strong competencies in Microsoft Word and Excel


• Must be able to work in a team environment and exhibit flexibility and enthusiasm in learning new information and developing new skills quickly


• Demonstrate commitment to ongoing education.


• Must be willing and able to travel to all affiliated Practice locations.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.