Senior Field Service Technician at Nordson Corporation in Boston, Massachusetts

Job Description:

Nordson EPS, a global leader in Electronic Solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.



Summary of the role



As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.



Job Description



Works on problems of moderate scope where analysis of situation or data review of identifiable factors is required. Exercises judgement within defined procedures and practices, to determine appropriate actions. Responsible for performing on-site installation, servicing and repair of complex equipment and systems.



Essential Job Duties and Responsibilities

• Checks out and approves operational quality of system equipment.


• Remotely troubleshoot and diagnose machine malfunctions


• Communicates and resolves issues to ensure successful sign off with customer is reached.


• Instructs customers in the operation and maintenance of the system.


• Provide exceptional customer service to new and existing customers.


• Position requires 75% travel.


• Serves as company liaison with customer on administrative and technical matters for assigned projects.


• Other duties as assigned.

Education and Experience Requirements

• Bachelor's degree in engineering or other technical field; OR 6 years of equivalent experience in lieu of degree required.


• Previous field service experience on test and inspection (e.g. - X-Ray or Bondtest) equipment preferred.

Skills and Abilities

• Excellent communication skills and the ability to serve and train customers effectively.


• Experience successfully servicing electronic equipment strongly preferred.


• Basic electro-mechanical troubleshooting skills preferred.


• Experience using C4C/SAP preferred.


• Proficient in Microsoft Office Suite, including Outlook, Word, and Excel.


• Ability to travel, including intermittent international travel is required.

Compensation



Base Hourly Range for this position is $23 -$36 per hour.


The base pay range for this job level is a general guideline and not a guarantee of compensation or salary. Individual salaries are determined by a variety of factors including but not limited to internal equity, business considerations, and local market conditions, as well as candidate qualifications, such as education, experience, and skills



Working Conditions and Physical Demands



Manufacturing and Office Environment: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.



Travel Required



Estimated 75%


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Interested?



If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.



About Nordson Electronics Solutions



Nordson Electronics Solutions is a trusted surface treatment and precision fluid dispensing equipment supplier within the global electronics manufacturing industry, working closely with semiconductor, printed circuit board, and precision assembly manufacturers. By joining our team today, you will help us bring innovative ideas to life. Nordson Electronics Solutions is a global team that works to create machines and systems that improve the electronics and semiconductor manufacturing process. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Electronics Solutions. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career. Apply Now