Customer Portal Support Intern at Digital Realty in Dallas, Texas

Job Description:

Position Title: Customer Portal SupportIntern


Location: Dallas, TX


Your role


We are looking for a self-motivated intern to join the Customer Portal Product Team in Dallas for the summer (~10 weeks). This internship offers a unique opportunity to gain hands-on experience in customer and portal support. The Portal Product Team is responsible for owning and managing Digital Realty's Customer Portals. The team plays a crucial role in ensuring the Customer Portals meet the company's requirements and provide a seamless customer experience.

This opportunity will provide great exposure to all functional areas within the organization.

Minimum of two days required to be on-site at our Dallas office to enable collaboration and training.


What you'll do

• Support the Customer Portal Product Team with daily internal and external stakeholder inquiries/issues via email and Teams.
• Create and update FAQ and other internal documents.
• Monitor and report on portal usage and customer feedback.
• Participate in team meetings and contribute to the development of Portal support strategies.
• Shadow other Portal Product Team members on internal/external stakeholder meetings to gain invaluable experience in this function.

• Currently pursuing a degree in Business Administration or related field.
• Strong communication and interpersonal skills.
• Basic understanding of web technologies and customer support principles.
• Strong problem-solving skills and attention to detail.
• Eager to learn and committed to making a positive impact.