Operations Coordinator, Head & Neck Surgery at The University of Chicago in Chicago, Illinois

Job Description:

Department

BSD SUR - OHNS: Administration



About the Department

Patients who come to UChicago Medicine with head and neck diseases can rest assured that our experts' internationally recognized expertise enables them to offer the most advanced and innovative approaches to the management of otolaryngology (ENT) disorders. Subspecialists are equipped to treat allergies, inner ear and hearing disorders, head and neck cancers, speech and voice disorders, and much more. Our diverse programs ensure every patient utilizes their senses as best as possible in order to lead healthy and productive lives.


Through the section's comprehensive research efforts, faculty members and researchers hope to find new and better ways of treating a broad range of diseases. One such research project that has received widespread national attention and support is Project Aspire and its sister project the Thirty Million Words Initiative-they aim to use family-centered curriculum and parent language to bridge the achievement gap between groups of children.



Job Summary

The Operations Coordinator provides professional and administrative support to clinical department management in the Section of Otolaryngology - Head & Neck Surgery.



Responsibilities

• Performs high-level administrative duties in support of Section functions. Stays informed of activities relating to programs and initiatives, apprising the faculty of issues when deemed necessary.
  
  


• Independently coordinates the administrative needs of the Section and Faculty. Provides high-quality administrative support for the Chief and other faculty's involvement with professional organizations and other administrative duties.
  
  


• Resolves many office problems independently and facilitates solutions, including developing and implementing office procedures and policies, conferring with supervisor to resolve the most complex issues.
  
  


• Serves as a resource to faculty and colleagues in interpreting Department, University, and Hospital policies and guidelines.
  
  


• Manages the faculty recruitment process.
  
  


• Researches, compiles and analyzes data to create reports, proposals and other documents including but not limited to financial and monthly reports.
  
  


• Composes and edits correspondence, training materials, and Web content.
  
  


• Oversees and maintains the physical office space, ordering equipment repairs, upgrades, and office supplies.
  
  


• Manages special projects, functions, and events related to the Section including visitor applications and orientations and various outreach events.
  
  


• Manages continuing medical education (CME) courses, including the completion of CME applications and coordinating all event-planning details.
  
  


• Works with faculty prior to the course to prepare course materials, coordinates all event-planning details, works with legal on required contracts, and invoices companies after the courses are completed.
  
  


• Assists the Section Administrator in setting up processes with Legal, Pharmacy and other related departments in the hospital.
  
  


• Researches complex scientific information (i.e. Scholarly publications), submits budget applications, and creates learning objectives to include in the CME applications.
  
  


• Assists monitoring finances for the clinical section. Provides management with regular updates and ensures that spending limits are adhered to and are within budget.
  
  


• Conducts regular studies and projects, including the development and enhancement of funding opportunities by working closely with the faculty in the section.
  
  


• May act as a liaison between the section and other University departments.
  
  


• Performs other related work as needed.
  
  

Minimum Qualifications




Education:

Minimum requirements include a college or university degree in related field.



Work Experience:

Minimum requirements include knowledge and skills developed through

Certifications:




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Preferred Qualifications




Education:

• Bachelor's Degree.
  
  

Experience:

• Experience in a healthcare or academic medical environment, including knowledge in areas of patient advocacy, medical terminology, access, and billing/collections.
  
  

Preferred Competencies

• Familiarity with central administration within a complex research university environment.
  
  


• Excellent oral and written communication skills.
  
  


• Excellent interpersonal and customer service skills.
  
  


• Handle sensitive and confidential situations and information with absolute discretion.
  
  


• Maintain calm and courteous demeanor and to work productively despite heavy workload, competing priorities, complex problems, and tight deadlines.
  
  


• Excellent problem-solving skills.
  
  


• Ability to use appropriate resources to resolve an issue.
  
  


• Ability to follow an issue through to resolution.
  
  


• Considerable skill in working both independently and as a team member.
  
  


• Ability to take initiative and organize and complete projects with minimal supervision.
  
  

Application Documents

• Resume (required)
  
  


• Cover Letter (required)
  
  

When applying, the document(s) MUSTbe uploaded via the My Experience page, in the section titled Application Documents of the application.



Job Family

Administration & Management



Role Impact

Individual Contributor



Scheduled
Weekly Hours

40



Drug Test Required

No



Health Screen Required

No



Motor Vehicle Record Inquiry Required

No



Pay Rate Type

Hourly



FLSA Status

Non-Exempt



Pay Range

$26.44 - $33.65
The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.



Benefits Eligible

Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.



Posting Statement



The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.


Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.


All offers of employment are contingent upon a background check that includes a review of conviction history. A conviction does not automatically preclude University employment. Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.


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