Butler (Part-Time, 15.00/hr.) Graylyn Conference Center at Wake Forest University in Winston-Salem, North Carolina

Job Description:

Application Instructions:

External Applicants: Please upload your resume on the Apply screen. Your application will automatically populate your resume details, and you may verify and update data on the My Information page. Please add your cover letter and any other documents required for the position to the Resume/CV document upload section at the bottom of the My Experience application page. Use the Select Files button to add multiple documents including your cover letter and supporting documents. The My Experience page is the only opportunity to add your cover letter and supporting document attachments. You will not be able to modify your application after you submit it.
Current Employees: Apply from your existing Workday account. Do not apply from the website. Log in to Workday. Click on the Jobs Hub and select Browse Jobs. Locate the position and click Apply. Update your Education and Job History. ** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.
Job Description SummaryUnder general supervision, greets guests in the lobby of the Manor House and fulfills hospitality requirements of all visitors during Graylyn operating hours. Provides service and assistance for all Conference Center guests.
Job Description

Essential Functions:

• Greets guests and provides general information to guests throughout their stay regarding room assignments, maintenance issues, food service, and transportation issues. Delivers requested items to guest rooms, such as gift baskets, etc. Maintains the highest level of guest relations.


• Assists guests with luggage and other personal items. Arrange reservations, tee times, appointments, etc. for guests.


• Tracks airline changes, concerning arrival and departure information and confirms flight schedules.


• Provides tours of the property to share the history of the estate with guests. Understands property layout and has a base knowledge of the history.


• Assists with guest transportation. Provides guests with directions on/off the property.


• Maintains fuel levels for fleet vehicles and completes weekly fleet inspection reports.


• Communicates with guests and staff via phone, radio, and face-to-face contact.


• Completes tickets for billing purposes.

Required Education, Knowledge, Skills, Abilities:

• High school diploma or GED and one-year related experience, or an equivalent combination of education and experience.


• Ability to interact with guests in a friendly and professional manner.


• Ability to organize workflow and coordinate activities.


• Ability to maintain effective customer relations.


• Excellent interpersonal, communication, and time management skills.


• Proficiency in Microsoft Office, the Internet, and other relevant software.


• Knowledge of campus history and guest room features (training available).


• Knowledge of Winston-Salem city roads, directions, and surrounding areas.


• Ability to work a flexible schedule including nights, weekends, and holidays.


• Ability to meet the requirements of the University's automobile insurance policy.

Preferred Education, Knowledge, Skills, Abilities:

• Hospitality experience.

Physical Requirements:

• Medium work: Exerting up to 50 pounds of force occasionally up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.


• Physical activities include: stooping, crouching, reaching, standing, pushing, pulling, walking, lifting, grasping, talking, and hearing.


• The worker is required to have visual acuity to operate motor vehicles.


• 90% of working hours will be standing or walking.

Environmental Conditions:

• The worker will be subject to both environmental conditions: activities occur both inside and outside.

Additional Job Description

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type RequirementPart timeNote to Applicant:This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wa
ke Forest seeks to recruit and retain a diverse workforce while promoting an inclusive work environment committed to excellence in the spirit of Pro Humanitate. In adherence with applicable laws and as provided by University policies, the University prohibits discrimination in its employment practices on the basis of race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and veteran status and encourages qualified candidates across all group demographics to apply.

In accordance with the Jeanne Clery Campus Safety Act, you may find a copy of the current Annual Security and Fire Safety Report by visiting police.wfu.edu/clery Please contact University Police if you would like a hard copy or if you have any questions regarding the content of this report. University Police can be reached at 336-758-5591.

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