Product Management Specialist 2 at Comcast in Philadelphia, Pennsylvania

Job Description:

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

We are looking for a passionate Product Specialist who thrives at the intersection of experience, education, and growth to join the Multifamily team. The ideal candidate is deeply empathetic, can scaffold learning and create points of access to various audiences, and is comfortable navigating complexity to foster understanding and bring ideas to life. The Product Specialist will own and grow user engagement across a suite of digital experiences for Multifamily customers.

Job Description

Core responsibilities

• Deeply understand customer needs

• Define the problem and market landscape to inform goals, tasks, and highlight unaddressed gaps

• Leverage insights, analytics, and customer research to identify and capture pain points and areas of opportunity

• Develop in-depth product knowledge

• Build strong relationships with users and stakeholders to establish channels for feedback and insights

• Collaborate with UX/UI, content, analytics, sales, brand teams, engineers, program, and customer support teams to deepen expertise throughout the product lifecycle

• Be the voice of the customer

• Prioritize, thread, and represent customer insights across experience increments and within the broader product roadmap

• Partner with engineering and other stakeholders throughout the Agile development process to bring new experiences to market

• Drive success and growth

• Define strategies that encourage an inquiry-based approach to training and onboarding new users

• Create structures that scaffold and guide thinking to troubleshoot user issues or gaps

• Continuously assess

• Debrief and capture feedback to assess how well the product is meeting the needs

• Inspect and adapt the processes and practices to deliver an experience with key players

• Learn and grow

• Reflect and refine your methodology and the role of product within the team

• Support and encourage others to learn and grow

This might be for you if you...

• Lead with empathy to understand customer needs

• Hold space for others and encourage collaboration

• Find satisfaction in the pursuit and process that brings an idea to life

• Apply an innovation mindset and get excited about software solutions

• Practice adaptability and sustain agency

• Believe leadership is found in actions rather than position

• Are passionate about learning and growth

• Inspire and enroll others to support ideas and visions

Must Have Skills:

• Proficient in research and analysis


• Proficient in learning design


• Knowledge of product management strategies


• Knowledge of design and development lifecycles


• Familiarity with prioritization exercises


• Familiarity with user engagement models, particularly in digital

Skills

• Proficient in curiosity

• Strong written and verbal communication

• Imaginative and collaborative

• Leader and teammate

• Strategic and tactical thinker

• Self-starter and adaptable

• Vision setter and planner

• Proactive problem-solving

• Proficient in research and analysis

• Proficient in learning design

• Knowledge of product management strategies

• Knowledge of design and development lifecycles

• Familiarity with prioritization exercises

• Familiarity with user engagement models, particularly in digital

About the team

Xfinity's multifamily team is committed to accelerating subscriber growth, delivering great customer experiences through reliability, and building next-gen products.Xfinity Communities Concierge (XC2) is a web-app and is the principal space for digital account and service management for properties.

What we work on

Xfinity Communities Concierge (XC2) is a web-app and is the principal space for digital account and service management for properties. Multifamily is made up of apartment buildings, university and student housing, senior living, and community housing. Nearly one-third of Xfinity residential subscribers live within a Multifamily residence.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Customer-Focused; Professional Presentation; Product Development; Report Presentations; Customer Personas

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

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