Manager, Channel Enablement Product Owner at Comcast in Philadelphia, Pennsylvania

Job Description:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The AI & MarTech Product team is looking for an experienced and passionate Product Owner to join and deliver on the EBI MarTech roadmap - helping consumers receive relevant, contextual messaging across multiple channels. Through close collaboration with marketing, engineering, analytics, data governance, and operations teams in a matrixed environment - you'll successfully drive the delivery of game changing features that help customers have meaningful engagements with Xfinity.
This position is responsible for leading agile teams in executing a unified, integrated roadmap to deliver best-in-class MarTech capabilities serving customers and employees in a scalable & cost-effective way. These capabilities focus on channel enablement solutions, delivering new platform capabilities to empower operations, and providing omni-channel experiences to our consumers, while driving speed to market and increased business value.
Reporting directly to the Product Manager, you'll be part of a supportive Strategy & Product Management team and your focus will be translating the product vision into executable technical requirements and managing the feature delivery roadmap.

Job Description

Core Responsibilities

• Develop and maintain 3-6 month feature roadmap that considers marketing strategy, stakeholder needs, current & future state architecture, and the end user

• Identify new areas of opportunity to further optimize our Omni-Channel strategy and deliver new system capabilities to meet the needs of the business and operations teams

• Partner with product managers, delivery managers, architects, data science, scrum masters, engineers and business stakeholders to evangelize the best solutions and facilitate execution

• Work with key stakeholders to ensure technical requirements are accurately captured and prioritized to ensure successful delivery & adoption

• Be a key member of agile rituals (Scrum, Sprint Planning, Grooming/Refinement, and Retrospectives) to deliver roadmap features and enhancements

• Participate in and support quarterly planning processes

• Create & manage features & backlog, track and escalate relevant blockers or issues

• Support end user change management and training

• Collaborate closely with security, privacy, and compliance SMEs as well as immediate team to analyze relevant risk and compliance concerns

• Work with leadership to manage risk and functional items appropriately

• Leverage data, analytics, research, design and business understanding to ensure successful platform solutions and give our customers great experiences

• Partner with architecture and engineering teams to ensure ongoing support and operations of key marketing technology platforms

• Manage our "team brand" by promoting a customer-obsessed culture, making the team a source of expertise others seek and want to join

• Consistent exercise of independent judgment and discretion in matters of significance.

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.

• Other duties and responsibilities as assigned.

Preferred Qualifications:

• 3+ years experience in an Agile product role (SAFe is a bonus)

• 3+ years experience in marketing technology, operations, or related roles

• Clearly communicates requirements, concepts, and ideas

• Quickly understands complex systems and processesAbility to communicate and build cross functional relationships

• Analyzes data to drive prioritization and decision making

• Attention to detail with strong project management skills, delivering on time

• Consistently exercises independent judgement

• Experience with marketing technologies and platforms (e.g. Adobe Experience Platform, Adobe Campaign, Salesforce or Braze)

#EBICareers

Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Leadership; Strategic Thinking; Communication

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

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