Technical Support Analyst at The Judge Group Inc. in Boston, Massachusetts

Job Description:

Location: REMOTE

Salary: $15.00 USD Hourly - $20.00 USD Hourly

Description:



Role Title: Technical Support Analyst



Work Location: Remote, US Based



Duration: Contract



Core Responsibilities:

• Respond to time-sensitive support calls that can affect patient care.


• Scope and troubleshoot reported issues in software and operating systems, and identify potential infrastructure issues.


• Serve as the primary point of contact for customers on reported cases, collaborating with other teams as needed to drive resolution.


• Document all reported incidents and scope issues accurately, collecting all necessary information and logs.


• Manage a ticket backlog of about 20-30 cases.


• Be available to work Monday to Friday, with shifts ranging from 5:00 AM to 1:30 PM Pacific or 9:30 AM to 6:00 PM Pacific.

Requirements:

• High School Diploma/GED (or higher)


• 2+ years of experience troubleshooting Windows Operating Systems


• 2+ years of TCP/IP network operation experience


• 2+ years of Active Directory operation and troubleshooting experience


• 2+ years of customer service experience


• Ability to work Monday to Friday, within shifts that start between 5:00 AM to 9:30 AM Pacific

Preferred Qualifications:

• Proficiency with Windows command line and PowerShell


• Detailed knowledge of TCP/IP and the OSI model


• CCNA (Cisco Certified Network Associate)


• Experience working in a Support Center


• Proficiency in troubleshooting Active Directory


• Experience providing technical support in a collaborative environment


• 2-year Diploma in Information Technology or equivalent experience

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Contact: kgregor@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now