Field Service Technical Support at Flextronics International USA, Inc in San Jose, California

Job Description:

Job Posting Start Date 03-21-2025 Job Posting End Date 05-19-2025

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a/an Field Service Technical Support (remote)

Reporting to the Director, Field Applications the Field Service Technical Support (remote) will be accountable for providing technical guidance and information to customers on a Pre-sales and post-sales basis to help and support Field Service activities, upgrades, product support, and customer expectations.

What a typical day looks like:

• Uses technical knowledge of products and associated development tools to assist customers on complex issues.


• Assists with the development of complex product roadmaps.


• Develops and maintains ongoing relationships with product and business development teams.


• Provides technical expertise during product development by defining customer product needs and translating these needs into new product recommendations and specifications.


• Reviews customer requirements, identifies and communicates potential issues and provides recommendations that will meet both the capabilities Flex and the specifications of the customer.


• Identifies and communicates existing and potential design issues around Field Service both internally and externally.


• Coordinates product integration efforts between component suppliers, Flex, and the customer.


• Works with customer representatives to coordinate vendor qualification surveys.


• Provides best in class, complex, technical assistance by answering and closing all customer and program management technical questions related to Field Service Activities.


• Defines initial project/product scope and prepares project plans to meet customers' expectations.


• Prepares and maintains required documentation.


• May be required to travel to customer locations.


• Provide technical guidance to Field Service personal.


• Responsible for MOP compliance and MOP write-ups.


• Develop online training documents for Field Service Technical support.

The experience we’re looking to add to our team,

• Education to the Associates level in electrical power distribution or related field and/or 5+ years of similar work experience in a related field.  Military experience is preferred.  Data Center or equivalent mission critical system experience preferred.


• Demonstrated experience working with electrical power distribution systems, power monitoring systems, AC/DC electrical power, and the use of communication protocols.  Three to five years’ experience in the design of low voltage switchgear assemblies/systems and/or power distribution equipment is preferred.


• Knowledge and understanding of UL Standards, such as UL67 Panelboards, UL1008 Transfer Switch


• Equipment, UL10008S Static Transfer Switches, UL60950 Information Technology Equipment, UL 891


• Switchboards, UL 1558 Metal‐Enclosed Low‐Voltage Power Circuit Breaker Switchgear as applicable, as well as other pertinent standards.


• Ability to read and understand electrical schematics.


• Ability to use test equipment, to include multimeters, current meters, and related devices.

EC37

What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans


• Life Insurance


• Short-term and Long-term Disability


• Matching 401(k) Contributions


• Vacation and Paid Sick Time


• Tuition Reimbursement

Pay Range (Applicable to US Remote). Due to this role being remote, the actual pay range will vary depending on the geographical location of the candidate

$77,700.00 USD - $106,800.00 USD Annual

Job Category

Design, Process & Technology Engineering

Is Sponsorship Available?

No

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