Specialist, Student Service Center at Owens Community College in Perrysburg, Ohio

Job Description:

Advertised Position Title:Specialist, Student Service Center
Job Description:

Essential Functions:

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  Greet and welcome students, staff, and others when entering the Student Service Center and Admissions. Check-in visitors who arrive for an appointment and schedule future appointments for Student Services staff as needed. Triage students, staff, and other visitors at the front desk by answering general questions related to offices within the Student Service Center and Admissions. This includes taking students through the enrollment and financial aid processes.

  
  


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  Be highly self-motivated and be able to effectively communicate virtually with not only their customers but also their team and supervisor. Use professional judgement in determining how to best serve the customer and act as a gate keeper, ensuring all office policies and procedures are adhered to. This role also requires great communication skills, but also patience, and some leadership skills. Additionally, be prepared to serve as an intermediary between students and their assigned Admissions Representative.

  
  


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  Provide support for students in Ozone or by using our lobby computers as time allows. Make copies for students (i.e., tax returns, state-issued ID, social security cards, consortium agreements, etc.). Process registration forms, provide Bank Mobile account activation and refund preference support, review book voucher eligibility and increase as needed, assist in requesting academic records, and answer general questions related to payment options. Acts as one of the Instant Messaging contacts for the Toledo and Findlay-area campus front desk staff and be prepared to provide details referring to the wait time and/or confirming the fax has been received.

  
  


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  Assist with performing targeted student outreach that supports various enrollment management initiatives including student satisfaction and retention. Reaching out to students, and offering directions, and/or scheduling appointments based on their student type, financial and academic standing. This requires remarkable communication skills, empathy, quick thinking, and strong persuasion skills.

  
  


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  Have a growth mindset, positive attitude, helpfulness, and be capable of adapting to change in a timely manner. Needs a great capacity to handle stressful situations and difficult customers within the office with a professional demeanor. Has a strong and resourceful way to multi-task and competence to work independently with little supervision. Aptitude to comply with all regulations and policies concerning the privacy of student records.

  
  


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  Monitors materials needed for daily operations. Ensures that documents in our lobby and supplies at the front desk are well stocked. Keep good working relationship with other Specialists and as a team, communicate regarding daily functions to ensure completion of assigned responsibilities. Work to follow the same policies and procedures regardless of campus location.

  
  


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  Process's high school transcripts, and interacts with visitors on the Owens website through the Mongoose Chat Bot.

  
  


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  Other duties as assigned.

  
  

Knowledge, Skills, and Abilities:

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  Basic knowledge of records, student accounts and financial aid, advising, admissions, career services, PLA, and student employment. Working knowledge of Ozone is preferred.

  
  


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  Basic computer skills, including Microsoft Office (Word, Excel, Power Point, Publisher, and Skype for Business). Familiar with using a copy machine, and fax machine. Typing skills for creating various documents such as signs, spreadsheets, fliers, Power Point, presentations, etc.

  
  


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  Ability to handle stressful situations and difficult customers with a professional demeanor. Ability to multi-task and work independently with little supervision. Capacity to comply with all regulations and policies concerning privacy of student records.

  
  


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  Professional, courteous, team player. Enthusiastic and outgoing. Must be willing to assist individuals of various backgrounds, skill levels, gender and ethnicity.

  
  

Minimum Education/Experience:

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  High School Diploma or equivalent (G.E.D.)

  
  


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  Minimum of one year customer service experience in an office related environment, basic computer skills including Microsoft Office (Word, Excel, Power Point, Publisher and Skype for Business).

  
  


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  Basic knowledge of records, student accounts, and financial aid is recommended. A working knowledge of Ozone is preferred.

  
  

Union Position:
Job Classification:Staff
Duty Days:260 Days
Work Schedule:To be determined every semester
Grant Funded Position:No - Not Grant Funded
FLSA Status:United States of America (Non-Exempt)
Pay Basis:Hourly
Hiring Range:$13.97-$15.71
Retirement System:SERS - SERS (Retirement System Classification) Apply Now