Graduate Assistant, Office for International Students and Scholars at Eastern Michigan University in Ypsilanti, Michigan

Job Description:

Title: Graduate Assistant, Office for International Students and Scholars

Employee Classification: GS - Graduate Student - Stipend

Pay Grade: GS 0

Division: Academic and Student Affairs

Subdivision: International Students

Department: Student Life

Campus Location: Main Campus

General Summary

Under the guidance and supervision of the professional staff in the Office of International
Students and Scholars, the graduate assistant will primarily serve as a general peer advisor to
the international student community. They will oversee and improve the efficiency of front desk operations and procedures, train and oversee student employees, and assist with other OISS initiatives.

Principal Duties and Responsibilities

• Be a knowledgeable initial contact for international students requiring assistance (via e-mail, over the telephone, and in person at the OISS front desk).
• Provide basic non-immigrant advising to F-1 and J-1 students based on OISS, EMU, and  federal policy and regulation.
• Assist professional staff in the development and implementation of the new student arrival process, including orientation/SEVIS check-in.
• Manage front desk statistics and evaluate the effectiveness of front desk processing and operations.
• Assist professional staff with various projects related to student data management.
• Represent the OISS at special cultural functions (some evening and weekend events required).
• Manage OISS newsletter and other communications.
• Train and oversee student office employees.
• Other duties as assigned

Minimum Qualifications:

• Sensitivity to cultural differences.
• Ability to handle sensitive issues with student records.
• Strong communication skills, especially with non-native English speakers.
• Demonstrated attention to detail.
• Ability to sit for long periods of time at the computer; job requires heavy concentration.
• Ability to work under pressure in a busy, stressful environment.
• Ability to learn quickly and efficiently.
• Experience with computer software including Microsoft Office and Google Apps (Mail, Drive, Calendar, Etc.).

Preferred Qualifications:

• Previous experience working in a higher education institution.
• Experience working with Banner.
• Knowledge of basic immigration regulations.
• Knowledge of university policies and procedures.
• Previous experience working in a professional environment.
• Familiarity with the EMU campus.

Special Instructions:

Due to the student-support focus of the role, remote work is not possible. Occasional off-site work may be required to help with programming events.

Appointment Percentage:

100%

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.



Equal employment opportunity, including veterans and individuals with disabilities.

PI266047849

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