Business Process Analyst 2 at Coventry in Wayne, Pennsylvania

Job Description:

Coventry


Business Process Analyst 2

US--Remote

Job ID: 25-17711
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service & Support
Mitchell International, Inc.

Overview

The Enlyte Family of Businesses

Mitchell | Genex | Coventry

 

Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve. Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.

Responsibilities

This is a full-time remote position that can be located anywhere in the U.S. Applicants must have current and ongoing authorization to work in the US without employer sponsorship.

We are looking for a Business Process Analyst to support and help to drive strategic business initiatives, create and maintain necessary operational reports, analyze and monitors workflow, and evaluate production processes by monitoring activities on a real-time basis. The analyst position will also be responsible for identifying process improvement opportunities, maintain budget accuracy and improve forecast modeling and capabilities. This role typically involves extensive interaction with Workforce Management, Implementation Services, Customer Service, and Service Operations teams, as well as Service.

Operations vendors. Additional duties include:

• Analyze, monitor, and evaluate the service center workforce and production processes by monitoring activities on a real-time basis.
• Work within internal system to pull pertinent data.
• Deliver reporting results leveraging Excel and Tableau reporting packages.
• Works to maintain budget accuracy and improve forecast capabilities.
• Identifies process improvement opportunities to increase efficiencies in the workforce.
• Analyzes pending volume to identify and alert to potential bottleneck scenarios.
• Works with outsource business partners to ensure timely production processing, billing, inventory.
• Creates dashboards and ad-hoc reports to assist with monitoring and improving the operation.
• Executes both long-term strategies and ever-changing, short-term, and immediate workforce needs.
• Update and maintains SLA/KPI’s with current information for the various processes.
• Researches, recommends, and implements process improvements to reduce overall costs.
• Carry out research and data collection to understand the organization for operational excellence.
• Identify issues and form hypotheses and solutions.
• Manage projects and drive operational efficiencies.

Qualifications

• Bachelor’s degree in Economics, Finance, Business Administration, Management, or related field; MBA preferred.
• 2 years of related experience with Business Process Analyst.
• Problem-solving and strategic planning ability.
• Commercial awareness and understanding of business environments and various business models.
• Interpersonal and communication (both oral and written) skills.
• The ability to manage through with pressure and challenges.
• Intermediate expertise in Microsoft Office products including Salesforce.com and SharePoint, Power BI and excellent Microsoft Excel.
• 1-3 years of experience generating reports.
• Access, VBA, and Tableau experience a plus.
• Strong organizational skills.
• Good interpersonal and teamwork skills.
• Workforce Management experience a plus.
• Experience working in a fast-paced environment.
• Excellent critical and strategic thinking skills.
• Excellent verbal and written communication skills with the ability to present and explain complex information clearly.

Salary:



Equal employment opportunity, including veterans and individuals with disabilities.

PI266038548

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