Service Dispatcher at Tremco Construction Products Group in Beachwood, Ohio

Job Description:

JOB DESCRIPTION



GENERAL PURPOSE OF THE JOB:


The WTI Regional Dispatcher is responsible to assist and support the WTI Supervisors and Foreman in the assigned region. This position ensures the regional responsibilities are managed, tracked and executed timely. Key responsibilities include ensuring training for new hires is scheduled, reports are consolidated and communicated to the WTI Supervisor, and key metrics are tracked and communicated back to the corporate management team. The Regional Dispatcher has excellent communication and organizational skills. This position is also responsible for the scheduling and oversite of project volume for an assigned region. Ensuring project volume is managed and executed within established business rules and objectives. Key responsibilities include accurate field reporting, timely completion of jobs and project backlog management. This position will have authority to make scheduling changes as required to manage scope changes, unplanned work, and weather related changes.



ESSENTIAL DUTIES AND RESPONSIBILITIES:


Assist with the scheduling and onboarding of regional new hires

Assist with schedule communication to regional Sales Representatives and management

Knowledge of State prevailing wage and Davis Bacon

Process timecard and expense approvals

Oversee the task lifecycle for regional project volume:

• Planning
• Scheduling
• Optimizing
• Dispatching
• Executing
• Completing
• Reporting

Work with WTI Supervisors to manage projects

• Develop project crews
• Determine planned finish dates to update SLA
• Communicate project information to Business Operations Project Administrator for SAP updates

Scheduling Emergency work, or non-scheduled work and tracking in jeopardy projects.

Understanding scheduling rules and objectives and expected system behavior

End of day status checks

Complete the end of month job site inspection processing

Update scheduling criteria

Train new supervisors on field software tools

• Microsoft Power Apps
• Concur
• OneDrive
• SharePoint
• Among others

Maintain resource calendars to allow or restrict overtime, and manage summer and/or winter hours

Be available to provide Tier 3 support for field emergency calls

Perform any other duty and/or project as required or assigned by the WTI GS Operations Manager.

The salary range for applicants in this position generally ranges between $53,000 and $66,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.

Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. Apply Now