Senior Enterprise Systems Administrator at ECS FEDERAL LLC in Albuquerque, New Mexico

Job Description:

ECS is seeking an 
Senior Enterprise Systems Administrator to work in
Albuquerque, NM.  

Plan and monitor assistance to users in accessing and using business systems. Supervise and manage the daily activities of configuration and operation of client/server-based systems unique to enterprise operations.

· Collaborate with cross-functional teams to gather requirements and develop solutions to meet business needs.

· Design, develop, and implement ServiceNow workflows, forms, reports, and integrations.

· Design, develop and support BeyondTrust products

· Perform regular system upgrades, patches, and enhancements to ensure optimal performance and security for the systems supported.

· Monitor system performance, troubleshoot issues, and provide timely resolution to minimize downtime.

· Develop and maintain system documentation, including configuration changes, processes, and procedures.

· Provide technical support and guidance to end-users, addressing their inquiries and resolving system-related issues.

· Excellent problem-solving skills and the ability to troubleshoot complex technical issues.

· Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and provide user support.

· Ability to work independently, prioritize tasks, and manage multiple projects simultaneously.

· Solid understanding of PowerShell scripting for automation and system administration tasks.

· Experience working with APIs and integrating ServiceNow with other systems using REST protocols.

· Develop and maintain robust API integrations between the ServiceNow platform and external third-party services, ensuring secure and efficient data exchange to enhance automation capabilities and extend the functionality of the ServiceNow ecosystem. Utilize best practices for API consumption and management to facilitate seamless integration with other IT systems and business applications.

· Design and implement automation workflows within the ServiceNow platform to streamline IT and business processes, leveraging the platform's capabilities to reduce manual tasks and improve efficiency across Incident, Request, and Change.

· Develop and maintain a comprehensive service catalog, creating custom catalog items and workflows that meet specific business requirements, ensuring user-friendly interfaces and seamless backend integration for automated request fulfillment processes.

· Ability to be cleared at the DOE Q level and the ability to maintain clearance throughout employment

·
Bachelor's degree in Computer Science or related field plus 2 years relevant experience. In lieu of BS degree, an additional 6 years of related experience, or AA in related field + 3 years related experience.

· Must be a US Citizen per contract