Director, Creative Business Strategy and Operations at Walmart in Los Angeles, California

Job Description:

What you'll do at




Position Summary...




What you'll do...



Walmart Creative Studio is the in-house creative agency for Walmart. Our team develops breakthrough and distinctive creative ideas and design systems that drive business objectives and keep our Fortune #1 brand in the culture. We use creativity and design to win hearts, minds and wallets.


We are uniquely positioned as the internal creative agency of record to be hyper-focused on the customer experience across all channels, categories, and campaigns. We are ruthlessly focused on human truths, insight-driven creative strategies and integrated creative solutions that build the brand and grow the business - not just with ads but through brand acts and experiences.


We value talent, diversity, innovation, curiosity, collaboration, culture, insights, and results, and we are committed to helping people - all people - live better.



Position Summary



As the Director, Creative Operations you'll drive and oversee the business of creativity by forecasting and allocating resources to meet business demands, monitor and analyze benchmarks for efficiency and quality, and drive financial transparency and accountability. You will partner with the Group Director, Creative Strategy and Operations to define the growth strategy for the Studio and ensure we have the proper KPIs in place to track progress. You'll guide the creative data and tools team in providing expert advice and guidance in the application of information and best practices. You'll leverage your strategic and resourceful capabilities to research, assess, and either develop or adapt solutions to solve dynamic problems.


In this role, you'll manage individual contributors and managers, overseeing the following areas:

• Business Management (financial stewardship, contracts, resource management)


• Information/Archive Management (team documentation, creative library, archive, taxonomy, meta-tagging)


• Creative Data & Tools (time tracking, asset volume, project types and benchmarking)

Example of duties:

• Drive Creative Studio financials by partnering with Finance to develop annual budgeting plans and negotiate budget modifications; supervising budget management (resourcing, OpEx, production); ensure accuracy in monthly/quarterly forecasts, and accountability for profit and loss (P&L)


• Track/monitor project spending and ensure projects are completed within budget; issue monthly/quarterly/annual reporting and forecasts to Finance


• Develop and implement vendor outsourcing strategies by building and maintaining relationships with current and potential vendors; vetting a comprehensive vendor portfolio; evaluating vendor performance; and holding vendors accountable for delivering on agreed contract terms.


• Drive continuous improvement of Creative Operations by identifying and pursuing opportunities for strategic enhancements to creative systems and processes; leveraging new technologies, current industry trends, and best practices to integrate and drive systemic efficiencies; approving requisition of department workflow tools; and overseeing and ensuring compliance with organizational processes, standards, and guidelines.


• Provide overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning.


• Develop and implement strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent.


• Cultivate an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices and supporting the Open Door Policy.


• Publish annual Walmart Creative Studio team metrics


• Motivate, mentor and develop creative operations leads and support staff; create an inspiring environment which promotes productivity, trust, innovation and job satisfaction


• Partner with Walmart Creative Studio leadership team to develop and operationalize strategic growth roadmap

Qualifications

• Bachelor's degree in Business, Communications, or related field


• 8 - 10 years of experience in project management, business operations, or related field


• 5 years of supervisory experience


• Excellent soft skills (influencing, persuasion, and communication) and proven relationship-building skills


• Thrives, excels, and remains calm in an extremely fast-paced and high-volume production environment


• Experience managing third party vendors and contracts


• Experience leading Creative Operations with a strong strategic lens


• Experience balancing creative needs with business strategy and fiscal responsibility


• Ability to anticipate and respond to creative team requirements in a pro-active, timely, cooperative and thorough manner


• Ability to articulate clear vision and goals, and identify and implement strategies and initiatives to achieve those goals


• Possess excellent analytical skills and strong focus on business results and operational efficiency


• Experience using metrics to measure performance and identify areas for operational improvement


• Able to set both long term strategic and short-term tactical goals for the organization


• Able to honestly assess organization's strengths and weaknesses on a regular basis, and develop strategies accordingly


• Experience fostering a best-in-class environment of continuous improvement and operational efficiencies


• Proven ability to operate within budgetary and schedule constraints

Preferred Qualifications

• Master's degree in Business Administration or related field


• Experience in digital creative operations or related field


• Experience managing vendor contracts and relationships

• Marketing/creative agency experience -- in-house, even better


• Broad understanding of agency and creative finances, budgeting, reporting, contracts, and negotiation


• Experience in an ecommerce environment

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
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For information about PTO, see https://one.walmart.com/notices.


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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
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For information about benefits and eligibility, see One.Walmart.


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Los Angeles, California US-10988:The annual salary range for this position is $132,000.00-$264,000.00
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San Bruno, California US-08848:The annual salary range for this position is $143,000.00-$286,000.00
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Additional compensation includes annual or quarterly performance bonuses.
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Additional compensation for certain positions may also include:
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- Stock
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Minimum Qualifications...



Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.


Bachelor's degree in Design, Marketing, Creative Writing, Advertising, Fine Arts, or related field and 7 years' experience leading creative teams OR 9 years' experience leading creative teams.




Preferred Qualifications...



Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.


Managing Brand Initiatives for Product Launches, Managing Budgets, Including Budget Forecasting and Reporting Financials, Managing cross-functional teams in a retail creative environment, Managing large scale interactive campaigns in an online creative or related digital field, Managing Vendor Contracts and Relationships, Working for or with creative agencies




Primary Location...



5404 Jandy Plc, Los Angeles, CA 90066-7006, United States of America



About Walmart



At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for?


Walmart Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while welcoming all people.



All the benefits you need for you and your family

• Multiple health plan options, including vision & dental plans for you & dependents
• Financial benefits including 401(k), stock purchase plans, life insurance and more
• Associate discounts in-store and online
• Education assistance for Associate and dependents
• Parental Leave
• Pay during military service
• Paid Time off - to include vacation, sick, parental
• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.



Frequently asked questions

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