Compliance Support Reception Specialist at IMMEDIATE MAILING SERVICE INC in Liverpool, New York

Job Description:

Compliance Support Reception Specialist

The Compliance Support Reception Specialist role is based in Rochester, NY, with a mandatory two-week training program in Liverpool, NY. Travel and/or lodging arrangements will be coordinated, and compensation for travel-related expenses will be determined at the time of hire.

Department: Compliance

Reports to: Compliance Administrator

Location: Rochester

Full-Time: A typical work schedule is standard business hours, 8:30 a.m.– 5:00 p.m., with the flexibility to handle escalations or support during peak times or special projects.

Pay Schedule: Weekly

Non-Exempt: Compensation starts at $19 - $22 an hour, depending on experience.

Benefits: Begin the first day after the first two full months of employment

****The salary range reflects the anticipated compensation for the role and may vary based on several factors, including experience, education, specific skill sets, tenure, and overall fit. We value each person’s contributions and understand that every role has unique requirements that influence compensation; however, different roles may require different levels of expertise and qualifications, which can affect compensation. While we strive to maintain fairness and consistency across the organization, differences in responsibilities, qualifications, and market conditions may result in varied compensation levels. Our goal is to ensure that compensation remains equitable, aligned with the demands of each position, and reflective of each employee’s unique value.

Position Summary

The Compliance Support Reception Specialist role is unique in its combination of responsibilities, playing a key role in ensuring smooth vendor onboarding, visitor management, and compliance-related administrative functions. This position is responsible for auditing documentation, maintaining the SPLAN system, handling inbound calls, managing outgoing shipments, and supporting general compliance operations. The ideal candidate is detail-oriented, organized, and capable of handling multiple responsibilities in a fast-paced environment.

Essential Functions

The essential functions include, but are not limited to, the following:

• Facilitate and oversee vendor onboarding, ensuring all required compliance documentation is completed and accurate.
• Manage visitor check-ins, verify credentials, and ensure compliance with security protocols.
• Conduct audits of compliance-related paperwork and maintain accurate records.
• Administer and update the SPLAN system to track and manage compliance processes.
• Answer main phone lines and direct inquiries appropriately.
• Coordinate and send out packages, ensuring timely and accurate deliveries.
• Provide administrative support to the compliance team as needed.

Additional Responsibilities

• Employees may be required to perform duties outside their primary responsibilities or assigned department, as reasonably requested by management. These duties may occasionally occur outside regular working hours, provided they align with applicable labor laws.

Physical Demands

The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this position.

• Prolonged periods of sitting at a desk and working on a computer, with occasional standing and walking required for guest check-ins and vendor coordination.
• Must be able to lift and carry packages or files up to 25 pounds.
• Frequent use of hands and fingers for typing, data entry, and handling documents.
• Occasional walking to escort visitors, retrieve packages, or access filing/storage areas.
• Must be able to read printed and digital documents and communicate effectively via phone and in person.
• Handling small office tools, paperwork, and electronic devices with precision.
• May be exposed to varying temperatures, noise, dust, and chemicals.

Minimum Qualifications

• Prior experience in compliance, administrative support, or vendor management preferred.
• Strong organizational skills with the ability to multitask and meet deadlines.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office Suite and compliance tracking systems (SPLAN experience a plus).
• Proficiency in Microsoft Excel (mid-level skills, including formulas, data analysis, and reporting)
• Experience using Microsoft SharePoint for document management and collaboration
• Strong proficiency in Microsoft Outlook for email communication, scheduling, and task management
• Attention to detail and ability to maintain confidentiality.

Note

This job description in no way states or implies that these are the only duties to be performed by this position's employee(s). Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements. They are subject to possible modification to accommodate individuals with disabilities reasonably.

Immediate Mailing Services, Inc. is an equal-opportunity employer and values diversity. We are committed to creating an inclusive workplace where all employees feel valued and respected. We seek employees and customers from all backgrounds to join our teams, and we encourage them to bring their authentic, original, and best selves to work. Our employees are expected to do the same. All employment decisions are based on qualifications, merit, and business needs. The company is an equal opportunity employer, a drug-free workplace, and complies with ADA regulations as applicable, including Veterans Disabled.

To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to their health, safety, or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Equal employment opportunity, including veterans and individuals with disabilities.

PI265983149

Salary:

$19.00

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