Customer Service Lead at OLDCASTLE APG, INC. in Irving, Texas

Job Description:

Job ID: 508567

Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.

Job Summary

Responsible for overall leadership and management of customer service representatives (CSRs), client relationships, transportation, and sales processes.

Job Responsibilities

• Research problems reported by CSR's, sales representatives or by customers and negotiate a resolution


• Creation and modification of existing policies and processes used by the CSR and front counter teams


• Checking sales orders for accuracy and monitoring sales order processing


• Train and support new CSR's


• Work diligently with customer service staff to ensure prompt resolution of issues, complaints, or incidents


• Assists CSRs in receiving and processing orders


• Other duties and responsibilities related to the nature of the job may be assigned on a temporary or permanent basis as needed


• Train and manage CSR's performance and output


• Reviews performance, attendance, and responsible for development plans, along with implementing accountability


• Leads and coaches by example

Job Requirements

• High School diploma or GED or equivalent in related experience, plus at least 2-3 years' experience in Customer Service, Client Relations, Sales and Service or related field; or equivalent in education, experience or technical training.


• College degree preferred, but not required


• Exceptional organizational and problem-solving skills


• Excellent communications skills, (verbal and written)


• Skilled in Microsoft Office suite


• Experienced with CRM systems and other order process software


• Attention to detail


• Pleasant phone personality


• Ability to multi task

What CRH Offers You

• Highly competitive base pay


• Comprehensive medical, dental and disability benefits programs


• Group retirement savings program


• Health and wellness programs


• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability--If you want to know more, please click on this link .