Help Desk Agent at The Judge Group Inc. in Draper, Utah

Job Description:

Location: Draper, UT

Description:

We are working directly with the hiring manager who has a need to bring on HelpDesk / Technical Support Resources. Below are the details. Please send your resume to mxavier@judge.com and I'll give you a call to discuss.











Job Title: Technical Support Specialist



Location: Draper, UT (Onsite, Monday-Friday)



Work Schedule:

• Shifts: TBD (6:00 AM-12:30 PM, 8:30 AM-5:00 PM, or 9:30 AM-6:00 PM)
  
  


• Weekends: Not required
  
  

Duration: 12 months (potential for conversion to a permanent role after one year)



Interview Details:

• 
  Process: One-hour onsite panel interview
  
  


• 
  Dates: Thursday, October 10, and Friday, October 11
  
  


• 
  Times: 10:00 AM-1:00 PM MST
  
  

Key Responsibilities:

Provide outstanding customer support.

Manage and administer technical tasks using Microsoft Office Suite & Outlook.

Resolve basic tickets, ensuring end-to-end resolution.

Basic Qualifications:

• Minimum 2 years of experience in a technical support role within an enterprise environment (phone support experience preferred).
  
  


• Proficiency in troubleshooting and supporting:
  
  
  
  
  • Microsoft Windows (7, 10)
    
    
  
  
  • Networking (LAN, WAN, corporate domain infrastructure)
    
    
  
  
  • Microsoft Active Directory
    
    
  
  
  • Microsoft Outlook and Office products (Word, Excel, PowerPoint)
    
    
  
  
  • Windows desktop/server operating systems
    
    
  
  
  
  


• Basic knowledge of Citrix/VMware/VDI/Virtualization.
  
  


• Ability to troubleshoot Mobile OS applications (iOS/Android).
  
  


• Strong team player mindset and self-motivation.
  
  


• Excellent communication skills in English.
  
  


• Strong focus on customer service and ownership throughout the resolution process.
  
  


• Availability to occasionally work any 24x7 shift for business continuity planning (BCP).
  
  

Education Requirements:

• 
  Required: High school diploma
  
  


• 
  Preferred: College degree
  
  

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.



Contact: mxavier@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now