Manager, HECM Default Servicing at Onity in West Palm Beach, Florida

Job Description:

JOB DESCRIPTION




POSITION TITLE: Manager, HECM Default Servicing



Position Summary:



Manager, HECM Default Servicing is the primary contact for HECM topics and escalations. This position reports to the Director, Foreclosure. This position will support all reverse servicing for HECM related mortgagee letters, handbook updates, and research topics.



Job Functions and Responsibilities:

• Primary liaison with the U.S. Dept. of Housing and Urban Development regarding HECM servicing matters
• Oversight of Due & Payable package compilation process with focus on any pended/rejected requests
  • Root cause analysis of pended requests
  • Drives any process changes required
  • Responsible for reporting analysis
  • Coordination with support departments
  
  
• Change Management for Default and Foreclosure
  • Responsible for identification and interpretation of HUD Mortgagee Letters, Handbook updates, and HERMIT releases (in conjunction with Legal & Ops Control - Compliance Bulletin and full change management process)
  • Drives any process changes required
  • Management of any open Process Unity, Audit Findings related to HECM loans.
  • Quarterly review of existing processes to identify any areas of non-compliance or areas of opportunity.
  • Monthly curtailment risk analysis
  
  

Key Result Areas:

• Set objectives & key results (KPI's) that support our Service Excellence philosophy and standards, and monitor delivery against these to increase Customer satisfaction levels
• Promote and instill a high performing team culture and support change management initiatives in compliance with HUD and HECM requirements
• Drive accountability to ensure achievement of results in alignment with HUD and HECM requirements

Qualifications:


To perform this job successfully, an individual must have the following education and/or experience:

• Four-year degree from an accredited University preferred
• 10+ years of related experience required
• Extensive knowledge of HECM servicing including HUD requirements
• Knowledge of HERMIT required

The salary range for this position is expected to be 79,000-100,000 per depending on geographic location, experience, and other qualifications of the successful candidate. This position is also eligible for bonus based on performance and subject to the terms of the Company's applicable plans.



ABOUT US



Onity Group Inc. is a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage.

PHH Mortgage, a subsidiary of Onity Group Inc., has been providing mortgage lending and servicing solutions since 1984 and is dedicated to maintaining responsible and ethical practices while delivering an exceptional customer experience. PHH offers industry-leading mortgage solutions for the entire mortgage lifecycle, including correspondent lending, MSR/Co-Issue, subservicing, commercial servicing, reverse mortgages and portfolio retention. We are one of the largest subservicers of residential mortgages in the United States and one of only two servicers in reverse mortgage lending.

At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards.

Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details. Apply Now