IT Operations & Security Director at Kirby Corporate Services LLC in Houston, Texas

Job Description:

Overview

The Director - IT Operations & Security is responsible for the strategy, management, and execution of IT infrastructure and security for Kirby Enterprise, providing exceptional service to and reliability to all stakeholders.

Responsibilities

Enterprise Security

• Act as a security leader for the enterprise.


• Select, monitor and maintain all cyber security operations tools and services.


• Maintain a cyber security awareness training program.


• Conduct periodic cyber security tests.


• Maintain and conduct tests on our cyber security incident response plan.


• Represent Kirby in industry cyber security organizations.


• Identify efficiency and reliability issues to improve user experience and operation gains.


• Lead presentations on cybersecurity to executive level management and board.

IT Operations/Architecture & Planning

• Review tasks within the ticketing system; and does a periodic overall ticket review.


• Review SLA vs. ticket response time - address any gaps/deficiencies as necessary.


• Address with the team any open Employee Survey response reviews.


• Help team prioritize issues, identifying efficiency and reliability issues to improve user experience and operation gains


• Identifying gaps in current environment for reliability needs.


• Identify and address business continuity needs to increase efficiency.


• Develop project plans with the team using appropriate management tools - ensuring that projects deadlines are met, and stakeholders have timely communication.


• Ensure all documentation is up to date and stored in a central location.


• Mentor and guide the team - holding them accountable and meeting expectations with an eye towards excellent customer service.


• In coordination with the CIO, develop, manage and maintain IT budget.


• Ensure that company is compliance with all auditory requirement - running reports monthly to ensure controls and expirations comply.


• Meet with auditors and compliance group as necessary and provide documentation and explanation as needed.


• Vendor management: contract review and negotiations.

Qualifications

• Strong customer service skills for both our external and internal customers.


• Strong project management skills.


• Experience with Rapid7, SentinelOne, Tanium, Microsoft, etc. is preferred.


• Ability to manage and provide network and server administration guidance Cybersecurity and Network certifications preferred.


• Ability to inform on telecom administration.


• Has a strong grasp of regulatory and compliance needs - audit.


• Ability to communicate effectively with all levels of management using the spoken and written word.


• Ability to negotiate and persuade to influence others towards achieving defined goal.


• Ability to communicate in writing clearly and concisely.


• Ability to make critical decisions while following company procedures.


• Ability to find a solution for or to deal proactively with work-related problems.


• Ability to effectively prioritize and manage multiple assignments.

Education:

Bachelor’s Degree in Information Technology or related field, required.

Experience:

Minimum 10 years working in a multi-matrixed company within a complex IT environment.

Working Conditions: Standard Office Criteria.