Waldorf Ambassador (Bell/Door) - Waldorf Astoria New York at Hilton Global in New York, New York

Job Description:

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Waldorf Ambassador to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

What will I be doing?

As a Waldorf Ambassador, you will play a pivotal role in shaping the arrival and departure experience for our guests, ensuring that every interaction reflects the warmth, elegance, and personalized service that define our Forbes 5-Star aspirations. As the first and last point of contact, you will create a lasting impression, embodying the hotel's commitment to anticipatory hospitality and luxury service. Your attentiveness, professionalism, and genuine interest in each guest's journey will set the tone for an unforgettable stay.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Warmly welcome guests upon arrival, offering a gracious and personalized greeting while opening doors and assisting with entering and exiting the building
• Assist with luggage handling, including unloading from vehicles, securely transporting to the guest's room, and loading upon departure in a thoughtful and seamless manner
• Provide a refined and informative room escort, delivering luggage, orienting guests to their accommodations, and ensuring they feel comfortable and well-informed about the hotel's amenities and services
• Anticipate guest needs by offering proactive assistance, remembering preferences, and ensuring each guest is treated with personalized attention
• Coordinate with the Front Desk and Concierge to provide a seamless check-in and check-out experience, ensuring guest requests are met with efficiency and care
• Handle guest inquiries and special requests with attentiveness and professionalism, ensuring prompt resolution and guest satisfaction
• Maintain a pristine arrival and departure area, ensuring the entrance, lobby, and porte-cochère are immaculately presented and organized at all times
• Assist with guest transportation needs, including calling for cars, arranging taxis, and providing directions or recommendations with an informed and courteous approach
• Uphold the highest level of discretion and confidentiality, ensuring a sense of security and exclusivity for all guests
• Collaborate with all hotel departments to ensure seamless communication and service consistency that upholds our luxury standards

Your role as a Waldorf Ambassador will be essential in delivering an arrival and departure experience that exceeds expectations and reinforces the hotel's reputation for world-class hospitality.

The rate of pay for this role is $21.5035 - $28.6713 and is based on applicable and specialized experience.

What are we looking for?

The ideal Waldorf Ambassador will embody the essence of luxury hospitality, serving as the first and last impression of our hotel. This role requires a passionate, service-driven professional who takes pride in delivering anticipatory, personalized experiences that exceed guest expectations. We are looking for individuals who genuinely enjoy creating memorable moments and are committed to achieving Forbes 5-Star standards.

• Awarm, engaging, and professional demeanor, ensuring every guest feels valued and welcomed from the moment they arrive until their departure
• A genuine passion for hospitality, with a natural ability to anticipate guest needs and provide service that is both intuitive and seamless
• Exceptional communication skills, allowing for effortless interactions with guests, team members, and leadership to ensure a smooth and refined experience
• Strong attention to detail, ensuring every aspect of the arrival and departure process is executed flawlessly, from luggage handling to room escorts
• A proactive and solution-oriented mindset, always willing to go above and beyond to enhance the guest experience
• A polished and professional appearance, reflecting the elegance and sophistication of our brand
• Physical stamina and strength, as this role involves lifting, carrying, and standing for extended periods
• Previous experience in a luxury or Forbes 5-Star hotel is preferred, with an understanding of the level of service expected in a world-class environment
• Full availability, including mornings, evenings, weekends, and holidays, to accommodate the needs of our guests at all times

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education :Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment.

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