Uniform Attendant - Waldorf Astoria New York at Hilton Global in New York, New York

Job Description:

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Unform Attendant to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

As a Uniform Attendant, you will be responsible for managing the uniforms of our team members and ensuring that each uniform is clean, pressed, and maintained to the highest standards, in line with our aspiration of achieving Forbes 5-Star excellence. You will oversee the process of receiving, inspecting, and distributing team member uniforms, handling dry cleaning services, and ensuring timely pick-ups and deliveries. Additionally, you will manage inventory levels, inform the manager when new uniforms or supplies need to be ordered, and handle minor repairs, such as hemming or button replacements. You will also provide guest clothing cleaning and pressing services, contributing to an exceptional guest experience. Your role is essential in maintaining the professional appearance of our team members while supporting the luxury service standards we uphold.

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Receive, inspect, and record all soiled uniforms, sending them out for cleaning and pressing, while ensuring proper handling and timely processing
• Maintain an organized and efficient uniform inventory, keeping track of team member needs and reporting restocking requirements to the manager
• Coordinate uniform pick-ups and drop-offs with dry cleaning services, ensuring schedules are adhered to and all uniforms are returned in pristine condition
• Handle minor repairs such as hemming, button replacements, and other alterations to keep uniforms looking their best
• Provide laundry, pressing, and sewing services for guest clothing, ensuring that all items are treated with care and returned to guests promptly
• Ensure all uniforms and linens are cleaned, pressed, and stored appropriately, with a focus on attention to detail and luxury service standards
• Ensure the uniform room is kept organized, clean, and compliant with health and safety regulations
• Respond promptly to guest requests for laundry, pressing, and other clothing services, ensuring they are met in a timely, professional manner
• Support the hotel's operational needs by performing additional tasks as necessary, including assisting with room attendant duties or other housekeeping-related activities

The rate of pay for this role is $29.30- $39.07 and is based on applicable and specialized experience.

What are we looking for?

We are looking for a Uniform Attendant who is committed to maintaining the highest standards of cleanliness, organization, and luxury service, aligned with our goal of achieving Forbes 5-Star status. This role requires a detail-oriented individual with seamstress experience, capable of using both a sewing machine and hand-sewing light alterations to ensure uniforms and guest clothing are always in perfect condition. You should have a passion for providing exceptional service, a strong work ethic, and the ability to manage inventory, dry cleaning coordination, and uniform repairs. A flexible schedule and the ability to work independently while maintaining attention to detail are essential in this role.

The ideal candidate will possess the following qualifications:

• Prior experience as a seamstress, with the ability to utilize a sewing machine and hand-sew light alterations such as hemming, button replacement, and minor repairs
• Experience with ironing and pressing clothing to ensure it is always presented in pristine condition
• Ability to manage uniform inventory, track needs, and coordinate dry cleaning and laundry services efficiently
• Strong attention to detail and organizational skills, ensuring all uniforms and guest clothing are processed and returned in the best possible condition
• Ability to provide exceptional guest service, handling guest clothing requests with care and ensuring timely delivery of services
• A passion for maintaining high standards of cleanliness and professionalism, in line with Forbes 5-Star service expectations
• A proactive attitude and a strong work ethic, with the ability to manage multiple tasks and prioritize effectively
• A commitment to maintaining the luxury standards of the hotel while contributing to an elevated guest and team member experience
• Flexibility to work varied hours, including nights, weekends, and holidays, as needed

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits - Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage - for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

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