Technical Sales & Program Manager at Waseyabek Development Company in Grand Rapids, Michigan

Job Description:

Summary

 

DWH Corp ("DWH" or "firm") works with healthy, under-performing, or distressed companies, tribes, tribally owned economic development companies, and other tribal entities across a variety of urgent, high-impact situations. Our seasoned professionals are recognized experts in their respective fields, leveraging their skills and experience to create value for all stakeholders. In this role, the DWH Operating Partner oversees and supports portfolio companies, working closely with company leadership to implement strategic initiatives, drive operational improvements, and create value. The Technical Sales & Program Manager will join our growing team. This role combines technical expertise with relationship management and sales abilities. The ideal candidate will work directly with customers, suppliers, sales representatives, and portfolio company leaders to identify opportunities, manage programs, and ensure successful project execution.

Essential duties and responsibilities

 

Sales and Business Development

• Collaborate with sales representatives to qualify opportunities and develop winning solutions
• Build and maintain strong relationships with customers, understanding their needs and technical requirements
• Work with other portfolio company leaders to understand capabilities and capacity
• Identify new business opportunities and contribute to company growth strategies 

Technical and Program Management

• Review and interpret technical drawings and specifications to determine manufacturing requirements
• Match manufacturing opportunities with appropriate suppliers, whether within the portfolio or external partners
• Manage program timelines, deliverables, and customer expectations
• Coordinate with suppliers to ensure on-time delivery and quality requirements are met
• Develop and maintain project schedules, budgets, and documentation

Supply Chain Management

• Build and maintain relationships with both internal (portfolio companies) and external suppliers
• Evaluate supplier capabilities and performance
• Coordinate with suppliers on quotes, capacity, and delivery schedules
• Manage supplier communications and issue resolution

Firm Focused

• Participate in firm development activities, business development, and developing intellectual property for the firm
• Maintain related systems and documentation
• Innovate through the development of new tools, methodologies, and approaches
• Participate in recruiting and staff development
• Contribute to internal functions such as committees, protocol development, or other activities as requested 

Knowledge, Skills, Abilities

 

To perform the job successfully, an individual should demonstrate the following competencies:

Administration and Management

• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources. Able to clearly articulate the company vision, processes, and protocols to employees, managers, clients, and the business network
• Ability to work independently in a fast-paced environment
• Excellent organizational and time management skills
• Adaptability and willingness to take on various roles as needed
• Strategic thinking with attention to detail

Communication

• Ability to interact professionally with colleagues, clients, and company personnel
• Strong verbal and written communication skills

Technical Skills & Training

• Skilled in documenting company procedures and policies, training staff and employees on these processes, and holding teams accountable for performance
• Technical background or aptitude in various manufacturing processes including metal fabrication, circuit card assembly, tooling, and machine shop workflows to better serve client needs and translate requirements accurately

QUALIFICATIONS

 

The requirements listed below represent the knowledge, skill, and ability required.   Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. 

• Bachelor’s degree in business management, engineering, supply chain, or other relevant field
• Experience working with diverse stakeholders, including customers, suppliers, and sales representatives
• Knowledge of CNC machining, fabrication, electronics, and other manufacturing processes
• Experience with ERP systems and project management tools
• 10+ years of experience managing complex supply chains, customer contracts, and negotiations with customers and suppliers

WORK ENVIRONMENT and PHYSICAL DEMANDS

 

The work environment and physical demands listed below represent those an employee may encounter while performing the job's essential functions.   Reasonable accommodation may be made to enable individuals with disabilities.

• Work Environment: This position operates in a professional office environment. The noise level is usually quiet to loud. Normal office conditions are expected. However, work is also often done in a client’s or suppliers’ facility, which may be an office or a factory. This role routinely involves standard office equipment such as computers, phones, photocopiers, and teleconference equipment.   Must be comfortable in customer-facing, supplier-facing, and shop-floor environments

• Physical Demands: While performing the duties of the job, the employee is regularly required to sit for extended periods and regularly required to stand and walk. The Employee must be able to focus on computer screens for extensive periods.   Must be able to lift to 25 pounds on occasion
• Travel: This position will require travel to visit customers, suppliers, and portfolio companies

POSITION INFORMATION

 

• Position Type: This is a full-time, exempt position.
• Relocation: Relocation expenses are not provided.
• Hiring Preference: Native American & Veteran Hiring Preferences will be applied in accordance with Waséyabek Development Company policy. Waséyabek Development Company is committed to making merit-based hiring decisions. We are proud to be an Equal Opportunity Employer making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
• This is a unique opportunity to join a growing organization and play a key role in its development and success. The position offers significant growth potential and the ability to impact the business meaningfully.

Equal employment opportunity, including veterans and individuals with disabilities.

PI265886918

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