Service Coordinator at McGrath RentCorp in Elkhart, Indiana

Job Description:

Do you have a strong vision of what the future of modular building might look like? Do you thrive on providing great customer service? Consider joining this booming industry with the talented team at Mobile Modular. Our high-quality, unique, cost-effective solutions put us at the forefront of the market, meeting even the most critical needs of today. Our solutions span applications across healthcare/medical, education, business, residential development and construction, retail and much more. As a division of McGrath, we see the potential not just in our product but in our people, too.

“A Day in the Life”

As the Service Coordinator you will answer incoming calls with requests for operating instructions or service of equipment. You will prepare work order notices and schedule dispatch of Company’s in-house service technician. Recommend use of external contractors where needed. If you are a good fit, you will possess strong verbal and written skills and be adept in communicating with all levels within the company and within the customer’s organization. The right person will conduct recurring routine tasks in a detailed and organized manner that affect cross department and functional success. Able to multitask, a fast learner, and to be flexible in all situations are a must.

“Perks”

• DailyPay Available!! Make any day a payday - You deserve to get paid any day!!


• 10 days + 2 half days Company Paid Holidays + vacation and sick time!


• Medical, Dental, and Vision benefit options


• 401(k) Retirement Plan with Company Match.


• Company paid Life Insurance


• We also offer HSA, FSA, EAP and Pet Insurance!


• Safety and Recognition programs


• Boot Program


• Drug-Free, Safety-Focused Work Environment


• It’s a great place to work where you are given the space to share ideas and opinions and the bottom-line is “YOU” matter!

“What You’ll Do”

• Answer incoming telephone calls from customers and politely and effectively works with customer to describe service requirement and schedule visit from service technician.


• Consider time sensitivity of requests to ensure customer satisfaction


• Generate schedule for service technician


• Troubleshoot some items via telephone and shares appropriate resources with customers


• Provide administrative support to service department


• Act as back up to Administrative Coordinator and Operations team with regards to phone coverage and service call tickets.


• As needed, conduct safety audits and maintain safety training documentation


• Up to 20% travel required – local travel to customer off-site locations on occasion/overnight rare


• Monday-Friday Day shift schedule


• Other duties as assigned

“Must Haves”

• Experienced dispatch or coordinating services for customers


• Excellent organization and customer service skills


• Proven ability to multi-task, managing multiple projects


• Strong verbal and written communication skills


• Microsoft Office proficiency – Excel, Word, PowerPoint


• Valid Driver’s License - Real ID

"Nice to Haves"

• Familiarity with blueprints is desired


• Construction experience is a plus

The specific pay rate and level, if applicable, will depend on the successful candidate’s qualifications, prior experience and location.

A Message from Our CEO, Joe Hanna

At McGrath, diversity and inclusion are important to our culture and core values. One of our core values is that YOU matter. This means everyone in the company, inclusive of race, color, nationality, gender, orientation, and all else. You are all important and critical to our operations and success. I believe cultivating a culture that is inclusive and embraces everyone is the right thing to do and as your leader, I’m committed to making this happen.

McGrath will continue pre-employment drug testing including marijuana, even in states where it is legal, for this position which is classified as safety-sensitive within our construction operations and Drivers. Ensuring a drug-free environment is not only essential for the well-being of our team members but also aligns with regulatory requirements that govern safety-sensitive positions and commercial driving.

The pre-employment screening process includes social security verification, criminal background check, drug test and a motor vehicle record will be processed as well. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability and any other legally protected status.

Our company uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .

#MMMC

IND1