Physical Security Technician at STCU - Spokane Teachers Credit Union in Liberty Lake, Washington

Job Description:

STCU - Spokane Teachers Credit Union

Full-time


Company Description

STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazines Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.

STCU offers excellent benefits:

• Paid time offplus 11 paid holidays!
• Medical, dental, vision and life insurance 
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

An overview of the benefits can be found here.  
Salary range: $26.26 - 36.76 per hour

Job Description

*This position is open to candidates located in the Tri-Cities, Central Washington, and Eastern Oregon regions.*

 

The Physical Security Technician is responsible for supporting the security and safety of all STCU members, staff and assets by maintaining video monitoring functions, applying appropriate access controls and responding to alarm notifications. The position is the primary team member responsible for responding and completing physical security service requests by assessing request appropriateness, prioritizing request urgency and collaborating with stakeholders and vendors to ensure successful resolution. 

Core Job Requirements/Outcomes

• Maintain operational controls related to the security and safety of all STCU members, staff and assets by responding to service requests related to systems function and access permissions and facilitating proper alarm response.
• Maintain high service delivery performance by meeting or exceeding service level agreements (SLA), providing appropriate service-oriented responses, listening to understand requests, collaborating to expedite resolution, and communicating effectively with requesters.
• Demonstrate expertise in technical competencies and skills by identifying, diagnosing, triaging, and resolving service issues.  Showcase strong aptitude in decision making and troubleshooting skills by making sound decisions, identifying most likely scenarios, testing hypotheses while relying on experience, analysis and judgement.

Other Essential Functions

• Support and maintain the physical security infrastructure for all facilities and administer access credentials for STCU staff and vendors.
• Participate in projects and perform assigned tasks as scheduled with effectiveness and efficiency.
• Facilitate effective alarm response by actively monitoring for alerts during and after STCU operational hours.

Qualifications

Education:  Associates degree in information technology or trade training relative to technology or network connectivity preferred.

Certifications:  American Society for Industrial Security (ASIS) certification, technology certification or security industry certification preferred.

Job Experience:  Minimum two years of physical security experience including proficiency in access control systems, alarms and video surveillance operations/administration or two years experience as a technology service technician with demonstrated proficiency in independent troubleshooting and problem resolution related to device function or network connectivity.

Software Skills:  Proficient knowledge of MS Office programs including Outlook, Word, Excel and Teams.

Equipment Skills:  Demonstrated proficiency in video surveillance, alarm and access control systems or PC/network support and troubleshooting.

Physical Demands:  Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 40 pounds with accommodations.

Work Conditions:  Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Travel Demands:  Occasional travel to STCU locations may be required.

Additional Information

Please review our website for more information at stcu.org/careers.

STCU does not discriminate based on race, color, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, religion, age, equal pay, disability or genetic information. Click here to review the EEOC Know Your Rights: Workplace Discrimination is Illegal poster.

Equal employment opportunity, including veterans and individuals with disabilities.

PI265756418

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