Security Officer - Beach & Pool at Sonesta Hotels International Corporation in Lihue, Hawaii

Job Description:

Job Description Summary

** State of Hawaii Guard Card Required**

The Security Officer is responsible for the safety and security of all our guests, employees and visitors to the hotel. They are responsible for protection of all hotel assets, ensuring that hotel security policies and procedures in accordance with Sonesta Hotels International corporate guidelines are enforced and that the hotel is in full compliance to all local, state and federal regulations.

The Security officer also performs hotel security functions, to include fire prevention, safety, investigation, and resolution of guest and employee complaints regarding safety and security matters.

Job Description

Principle duties and responsibilities (Essential Functions) include:

• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage standards according to Sonesta G.U.E.S.T. and instill a passion for customer service in all the associates of the hotel.


• Performs normal hotel security functions to include fire prevention and safety checks.


• Investigates thefts, accidents, and other incidents which occur on the property.


• Prevents losses of company and guest property due to thefts, burglary, priority, and other criminal activity.


• Ensures a safe and tranquil environment for guests and employees.


• Assisting guests and colleagues on all security and safety related inquiries may require assistance with the ability to lift and move, in an emergency, an immobilized adult.


• Resolves guest and employee complaints regarding safety and security matters.


• Conduct floor patrols during tour of duty, including checking of doors, windows, and securing facilities during non-operating hours.


• Ability to understand and execute all safety and emergency procedures, (for example: fire, crowd control, inclement weather, and bomb threats.)


• Ability to understand and operate emergency equipment, (for example fire extinguishers, wheelchairs, respirators.)


• Monitors the activities of personnel on the premises to detect and counter thefts and other criminal activities.


• Completes associates forms and reports related to any accidents or issues within the premises of the hotel.


• Attend safety meetings, safety training and hazard assessments.


• Reports all accidents and injuries in a timely manner.


• Ability to perform work without direct supervision and handle multiple projects simultaneously.


• Immediately report hotel deficiencies to appropriate departments for immediate repair.


• Display daily professional, courteous, attentive, helpful, and positive attitude towards all guests, fellow employees, and managers.


• Ability to work cohesively with co-workers as part of a team to reach common goals.


• Ability to follow Sonesta's policies and procedures according to company guidelines.


• Maintain confidentiality of proprietary information; protect company assets.


• Perform other job duties as requested by supervisors/managers as other job duties may be assigned as needed.


• Understanding Sonesta's company and safety policies and maintain compliance with OSHA and the health department requirements.

Qualifications and Skills:

• 2 years of experience in security or a related field preferred.


• Experience in a hotel or a hospitality-related field preferred.


• Ability to provide and maintain a valid driver's license as the position may require the operation of motorized and electric vehicles safely during all hours and in all weather conditions.


• CPR and First Aid Certification required.


• Ability to read and write effectively.


• Knowledgeable about basic functions of Windows OS, MS Office, and POS.


• Self-driven and able to work independently.


• Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail

Physical Demands:

• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period. Ability to move over sloping, uneven, or slippery surfaces. Ability to move up and down ladders, stairs, and service ramps.


• The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.


• The person in this role may be carrying, lifting, or pulling items weighing up to 50 pounds and pushing and /or pulling approximately up to 100 pounds.


• Ability to stand and walk on a continuous basis during the entire shift and run as warranted.

Expected Hours of Work:

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.


• Must be flexible to work various days and various shifts of the week to include weekends, holidays, days, nights and overnight.


• Regular attendance in conformance with the standards which have been established by the hotel from time to time is essential to the successful performance of this position.

Additional Job Information/Anticipated

Pay Range

$30.90 - $32.55 Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills, and job specific/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts


• Hospital Indemnity


• Critical Illness Insurance


• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.