Senior Systems Administrator at Northern Essex Community College in Haverhill, Massachusetts

Job Description:

Category:: Information Technology

Subscribe::

Department:: IT NOC - 6300

Locations:: Haverhill, MA

Posted:: Mar 13, 2025

Closes:: Open Until Filled

Type:: Full-time

Ref. No.:: 324329

Position ID:: 186374

Job Description:

POSITION: Full-Time Senior Systems Administrator (Staff Associate): IT NOC, Haverhill Campus but occasional travel between college locations (45 Franklin Street, Lawrence, MA) is required; 37.5 hours per week, Monday through Friday, 8:00am - 4:00pm; Non-Unit Professional Position; In person position

SUMMARY: NECC is seeking a talented Senior Systems Administrator (SSA) who possesses excellent interpersonal skills and able to work as part of a team; will be self-motivated and proactive; will provide excellent customer service, technical support, and will become an integral member of a large team of personnel who provide technology services to the college and community.

The SSA will be responsible for maintaining the server infrastructure, both physical, virtual and cloud environments, including Microsoft domain controllers, DHCP, DNS services. The SSA will plan the installation of and maintain systems and services hosted within the corporate infrastructure as well as the cloud hosted solutions. This position requires the ability to utilize systems analysis and scripting languages like PowerShell and other techniques to resolve issues and to design. In addition, the SSA makes recommendations for new products, technologies, and services to enhance user productivity, network and system performance, as well as security. It is critical that SSA is willing to cross-train and empower other technical staff.

RESPONSIBILITIES:

• Responsible for engineering, support, monitoring, and maintenance of Windows and Linux servers and related services.


• Provide technical support and improvise solutions related to implementation, configuration, and maintenance of Windows Servers and Microsoft Active Directory in on-premises datacenters.


• Knowledge of computing resources and management: subscriptions and licensing, resource groups, virtual machines, hypervisors, storage accounts, load balancers, application gateways, LANs, subnets, DNS.


• Responsible for maintaining and monitoring Microsoft SQL server, DB maintenance and backups.


• Responsible for Certificate installation, renewals, maintenance and monitoring for servers and services.


• Responsible for Infrastructure and Cloud monitoring with enterprise grade tools.


• Design, deploy and support hyperconverged server virtualization platform.


• Perform Windows and Linux Server OS administration, ensure server maintenance and upkeep.


• Install, configure, and upgrade server and infrastructure software.


• Perform regular updates and backup operations for data protection and recovery.


• Taking ownership of tickets, documenting related actions in the system, and closing tickets upon completion.


• Communicating regularly with team members, apprising them of ticket status and anticipated resolution timing.


• Prioritize and respond to requests for service and provide escalation support for IT Service Desk staff


• Provide timely and efficient customer service. Respond to technical issues in a professional and timely manner. Manage and respond to escalated client inquiries.


• Troubleshoot hardware and software errors. Document problems and resolutions and assess the impact of issues which may require escalation to Senior Management.


• Maintain operating efficiency and stability, ensure the security and integrity of all systems and data, and respond to outages and other issues.


• Perform root cause analysis and resolves faults and errors in applications.


• Research and implementation of new tools, products, and technologies to improve efficiency, performance, and cost effectiveness.


• Recommend, develop, plan, manage, implement, and fully document IT projects.


• Identify improvements to IT documentation, network maps, processes/procedures, and tickets.


• Develop and enhance processes and technical documentation, create back-up procedures, test plans, and reports.


• Assist in infrastructure project work, including campus relocation, closure, opening, office relocation, expansion.


• Provide technical support to end users, via Helpdesk requests within specified time limits.


• Assist in maintaining network diagrams and documentation.


• Crosstrain with others on Infrastructure team to ensure proper backup of skills and abilities.


• Perform off-hour updates, upgrades and deployments.


• Perform other duties as assigned.

Requirements:

MINIMUM QUALIFICATIONS:

• Excellent analytical skills: detail-oriented; ability to grasp new concepts quickly, synthesize complex information effectively, and communicate complicated issues clearly and simply to present clear and actionable choices and recommendations.


• Experience with virtual environment.


• The candidate should have excellent written and oral communication skills.


• Demonstrated ability to manage and support Windows and Red Hat Linux Servers.


• Strong PowerShell scripting skills.


• Knowledge of current industry standard IT technologies and market trends.


• Experience with Microsoft 365, Exchange Online/on-prem, Entra AD and on-prem AD.


• Ability to work in a constantly evolving environment.


• Collaborative team-player who can find creative and practical solutions in a dynamic work environment.


• The ability to work effectively with a diverse faculty, staff, and student body.

PREFERRED QUALIFICATIONS:

• Bachelor's degree in Information Technology, Computer Science, or related field.


• Five (5) years of experience working with Active Directory, Microsoft Azure, Microsoft Exchange and VMware administration.


• Experienced in VMware, Azure, Veeam or similar Backup Software, Exchange management.


• Experience configuring and maintaining SANs, backups and DR.


• A solid foundation of basic networking concepts, including hands-on experience managing network devices


• Ability to handle ambiguity, juggle multiple matters at once, and quickly and seamlessly shift from one situation or task to another


• Bilingual (Spanish/English)


• Experience working with and supporting a culturally diverse population

BACKGROUND CHECK: Candidates will be required to pass a CORI and SORI check as a condition of employment.

PHYSICAL DEMANDS: The employee must meet the physical demands and work environment of the position. This job requires frequent sitting, standing, and walking. Ability to lift and carry equipment weighing up to 50 pounds. Occasional travel between campus and/or to attend trainings. Reasonable accommodations may be made to enable those with disabilities to perform the essential functions of the job.

WORK ENVIRONMENT: Primary office located on the Haverhill campus, standard office cubicle in shared office space. This is a collaborative team environment with regular interactions with other IT staff and occasional external department or vendor interactions. This position has the potential for after-hours or weekend work to perform system upgrades or respond to emergencies.

Additional Information:

SALARY: Anticipated starting salary range is $80,000.00 - $90,000.00 annually with complete fringe benefit package including competitive health insurance, dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits.

ANTICIPATED START DATE: ASAP

Application Instructions:

TO APPLY: To be considered for this position click on the "Apply Now" button, you will be prompted to set up a new account or login to an existing account. You will be able to upload the following required documents for consideration:

• Cover Letter, describing your qualifications and/or how you may be best suited for the role


• Resume/CV

Review of applications will begin 5 business days from the posting date and will continue until the position is filled.

**Please note that finalist candidates will be asked to provide contact information for three (3) professional references, including current supervisor (or at least two previous supervisors)

DEADLINE: Open until filled

Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, Elizabete Trelegan (Assistant Director of Human Resources, B-219,978-556-3928/ etrelegan@necc.mass.edu), the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights. Northern Essex Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: http://www.necc.mass.edu/clery

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