Admissions and Records Associate at TNBR Careers in Jackson, Tennessee

Job Description:

Title: Admissions and Records Associate

Job Summary

Reporting to the Admissions & Records Manager, the Admissions & Records Associate is responsible for advising applicants on eligibility for admission, admission requirements, program options, residency requirements, and other matters related to the admission and enrollment of prospective students. They serve as a resource to students, parents, the College community, high schools, and other feeder institutions in interpreting admissions policies and procedures and responding to general questions about the College.

Job Duties

• Process applications records and materials in the Banner computing system and the Slate Customer Relationship Management (CRM) platform daily.


• Process changes of majors in the paper form and in the change of major workflow.


• Build and review transfer articulation tables within the Banner computing system.


• Collaborate with the Recruitment Office/High School Initiatives for dual enrollment processing.


• Manage and process transcript requests in the paper form and through the National Student Clearinghouse and/or process transcript errors in correspondence with the National Student Clearinghouse.


• Train and monitor the Admissions and Records Clerks on the application process. Train and supervise student employees.


• Process all enrollment verifications that are submitted to the Admissions and Records office. This also includes degree/enrollment verifications that are sent to Jackson State from the National Student Clearinghouse.


• Gather and process documentation needed to complete the residency application for students flagged as out of state. This is done every fall, spring and summer.


• Process changes of student information forms (update student's name, address, phone number or email)


• Evaluate and process credit course evaluations


• Other duties as assigned

Minimum Qualifications

* Associate's degree or higher from an accredited institution.
* Experience in Admissions and Records or Student Services.
* Experience using Ellucian's Banner System.
* Proficient in Microsoft Office Products.

Preferred Qualifications

* Argos reporting system experience.
* Banner Student Experience, Slate CRM Experience, Student-facing office experience in Higher Education, Data Processing in Higher Education or a Similar Field.

Knowledge, Skills, and Abilities

* MS Office suite, digital records management systems; general operating systems and data information systems.
* Attention to detail. Knowledge of policy and procedures for serving students.

Physical Demands / Working Conditions

• Prolonged periods of sitting at a desk and working on a computer


• Prolonged periods of standing at times


• Prolonged screen time


• Must be able to lift up to 25 pounds at times


• Repetitive Movement

Pay Rate: $38,329-45,993 (Annual salary depending on eligible experience, which is defined by the current compensation plan.)

Open Until Filled: Yes. For best consideration, apply by: 02/26/2025

Special Instructions to Applicants:

To be considered for this position, you must submit an application. Prior applications will not be used to fill this vacancy.

A completed satisfactory background check will be required before hire.