Liaison Representative at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The Spaulding Rehabilitation Hospital Corporation


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Perform preadmission patient evaluations; coordinate the referral process to ensure a smooth transition of patients to assigned SRN facility. Assure patient meets criteria for admission, is clinically appropriate and is ready to transfer to post-acute provider. Work with SRN facilities and referring facilities to remove barriers to create a smooth and timely transition of care.



Qualifications



Key Responsibilities

• Referral process is coordinated and managed to ensure a smooth transition of patients to SRN or PHH in accordance with the liaison process and established timeframes.


• Patient assessment information is obtained from a variety of sources and data is transmitted in appropriate systems (4Next/Rehab Checklist/Epic/Allscripts/naviHealth).


• Collaborative relationships are developed and maintained with internal and external staff to ensure customer satisfaction.


• Referral source relationships are nurtured to ensure and maintain customer satisfaction.


• Challenging transfers are supported using SRN/PHH clinical and supervisory resources.


• Patients are accepted, confirmed, and qualified as described in the liaison process.


• Admissions adhere to SRN/PHH criteria.


• Discharge plan alternatives are considered to determine the appropriate plan to meet the patients' needs.

Qualifications and Experience

• Current license in Massachusetts as RN, PT, OT, SLP


• Knowledge of IRF LTAC, SNF and/or Home Care preferred


• Excellent computer skills with working knowledge of Microsoft Office Suite, and the ability to learn other software applications. Knowledge of Epic is helpful.


• Broad knowledge of various insurances and government reimbursements.


• Strong written, verbal and electronic communications skills


• Highly developed interpersonal and relationship-building skills, working with a diverse population.


• Must be able to organize and prioritize effectively while working independently and adapting to changing conditions.


• Effectively solve problems while meeting demands of all parties.


• Be comfortable, enjoy working in fast paced environment


• Be able to make appropriate clinical decision based on information provided independently

Additional Job Details (if applicable)



Remote Type


Onsite



Work Location


300 First Avenue



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The Spaulding Rehabilitation Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now