Clinic/Practice Assistant II at Partner's Healthcare in Foxborough, Massachusetts
Posted in Other 1 day ago.
Job Description:
Site: The Brigham and Women's Hospital, Inc.
At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.
Job Summary
The Ambulatory Practice Assistant II is primarily responsible for appropriately greeting and welcoming all customers who visit the practice, including recording their arrival in the practice management system, distributing necessary institutional and practice-specific forms, requesting that patients review and verify existing demographic and insurance information, setting certain expectations for patients regarding their visit, and responding to customers' information needs. Responsible for answering and appropriately managing incoming telephone calls. The Ambulatory Practice Assistant II is responsible for monitoring patients in the waiting room and assisting in related patient flow processes. Responsible for collecting co-payments, cash receipts and performing reconciliation. This position is responsible for performing various administrative and clerical duties required to support the practice and providers, and may be required to perform other tasks.
Qualifications
Education
High school diploma, Bachelor's degree or equivalent relevant experience required.
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Experience
-Three or more years of customer service experience or experience in a hospital setting preferred. Must have good communication skills and at least moderate proficiency in keyboard skills.
-Must understand the overall goals and systems of the facility; communicate effectively with socially diverse group of patients visiting their providers for problems that may be life threatening; coping with the anxiety and stress often created in such a situation; communicate well with a large group of physicians and mid-level providers working in a face-paced and demanding environment; respect the strict confidentiality of medical records and information.
Knowledge, Skills and Abilities
-Excellent interpersonal skills. This position requires a great deal of initial contact with customers objectives.
-Knowledge of referral management and insurance parties.
-Experience with cash collection and reconciliation.
-Excellent organizational skills.
-Computer Literacy/Data Entry Skills
-Ability to prioritize work in a very busy atmosphere.
-Familiarity in a Hospital setting.
-Ability to problem-solve.
-Capable to work quickly to resolve or minimize identified problems.
Principle Duties and Responsibilities
- Processes patients arriving for appointments. Verifies appointments, reviews both registration and fiscal database information, updates on-line information as appropriate and issues correct encounter/billing form specific to the patient's appointment. Operates computer terminal and must be proficient in multiple practice management systems.
- Warmly greets patients and performs administrative tasks necessary to ensure needed information for a successful visit such as availability of the medical record, appropriate forms, referrals and other actions needed to maintain flow of the clinic.
- Maintains all provider clinical appointment schedules according to master schedule and adjusts them in a timely fashion as needed. Schedules patients for appointments within the Specialty Clinic and facilitates appointments for patients to external referral agencies.
- Coordinates the site-specific patient intake forms and forwards to the appropriate provider. If appropriate, ensures that medical records are in order for the daily appointment schedule.
- Performs all check-out functions, including but not limited to scheduling follow-up visits within the Specialty Clinic, as well as appointments in other departments and outside the hospital.
- Daily monitoring and execution of the eReferral work queue for BWH MSC FXB. This includes scheduling referral appointments from the work queue. Also, work to ensure all the BWH expectations are met with scheduling referral appointments.
- Daily monitoring and execution of the MSC schedule mailbox.
- Provides support and information to patients and providers to problem solve and manage complex administrative issues
- Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification and payment collection.
- Maintains confidentiality and privacy, which is consistent with HIPAA/PHI guidelines.
- Completes Prior Authorizations as required.
- Manage patient referrals and links them to scheduled office appointments.
- Schedule patient appointments and coordinates the scheduling of diagnostic testing.
- Ensure the completeness of all required benefits eligibility, waivers, etc.
- Understands HMO, Managed Care, and other Third-Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification.
- Understands financial services and self-pay resources and provides patients with information as needed.
- Provide cross-coverage for other staff members for absences, vacations, etc. and during variations in workflow, as needed, performing all check -in and -out functions as outlined by the BWH Front Desk Standards of Operations.
- Answers incoming telephone calls in a timely fashion, as needed.
- Assists with training and orientation of new staff, where applicable.
- Works on special projects as directed.
- Performs all other duties & tasks as assigned.
Additional Job Details (if applicable)
Physical Requirements
Remote Type
Onsite
Work Location
20 Patriot Place
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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