NYC ACS - IT Infrastructure - DevOps Engineer at Voyatek in New York, New York

Job Description:

Opportunity Details


Full Time NYC ACS - IT Infrastructure - DevOps Engineer

New York, NY



Outcomes. Delivered.



Voyatek, formerly GCOM Software and OnCore Consulting, delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide.


For example, our technology:

• Facilitates access to nutritious food for children of mothers participating in the WIC program


• Supports first responders in reducing opioid overdoses within their communities


• Empowers colleges and universities to identify and thwart financial aid fraud


• Equips teachers with valuable insights to identify students requiring additional support


• Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers

With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy.


We're more than a technology company -- we're an outcomes company.


We encourage our employees to think differently, ask tough questions, and relentlessly pursue what's best for our customers and the residents they serve.


We believe that the value of technology is defined by its human impact. If you agree, you've come to the right place.


Voyatek is seeking applicants to occupy the position of DevOps Engineer within our Client Name NYC Administration for Children's Services (NYC ACS) team located in New York, NY.



Key Responsibilities:

• Plan, design, install, configure, secure, maintain, and support all Wintel-based Physical/Virtual Servers and Storage Infrastructure.


• Analyze, monitor server resources utilization to ensure optimum server/storage performance by alleviating the bottlenecks.


• Ensure that all Changes to the environment adheres to established Change Management policies and Procedures.


• Maintain disaster recovery configurations and Disaster recovery documentation and procedures in support of the infrastructure.


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• Work closely with various Teams/Groups and other Engineers to resolve reported issues


• Evaluate new systems and applications requirements in related to server and storage requirements


• Create and maintain Developed Systems Solutions Architecture Diagrams using MS Visio


• Develop comprehensive project plans for Wintel/Storage projects.


• Develops timelines and work breakdown structures


• Setup and monitor system alerts to provide 24x7 support and high availability


• Liaise with vendors to troubleshoot technical issues


• Follow communications protocol for system failures/outages and file incident reports


• Escalate major hardware/software problems to senior IT staff


• Respond to Service Desk tickets for technical support ensuring timely follow up and resolution


• Prepare system configurations and management/support documentation


• Available to work after hours and weekends as needed

Mandatory Qualifications:

• Must have 5 years' proven experience as a Systems Administrator in Planning, Designing, Configuring, and Managing Server's Infrastructure


• Must be DevOps Certified on one, or both, of the primary Cloud Services providers, Azure & AWS


• Must have extensive knowledge of Virtualization Technologies in General, not only limited to VMware Products


• Must have extensive knowledge of High Available Environments running on Virtualized Infrastructure


• Must have extensive knowledge of Server and Storage Hardware


• Working experience with the following Products and Technologies: Kubernetes (AKS, ARO) Technologies, Cloud Services, Microsoft Windows 2019/2022, VMWare vSphere, Unix/Linux, File System, DNS, WINS, DHCP, TCP/IP, SFTP, Security Diagnostics Tools, User Authentication, Data Management, Password management, Security Stack, Centrify PAM, Strong Scripting (PowerShell, Python, etc.)


• Knowledge of approaches, tools, and techniques for recognizing and resolving technical (hardware, software) problems


• Strong interpersonal skills, and customer service skills; Ability to multitask and perform in a high-paced/high-pressure environment


• Ability to work within a group to solve complex problems


• Ability to communicate with different levels of the organization


• Strong team player with service-oriented attitude and customer focus

We encourage you to apply if you think you are a good fit for us. Check out our career website for all open positions!


The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions. This includes, but is not limited to, skill sets, experience and training, licensure and certifications, and geographic location. At Voyatek, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current hourly range is $49.00 to $59.00.


As part of our commitment to maintaining a compliant workplace, all final candidates will undergo and must pass a comprehensive background screening prior to starting work. This screening may include, but is not limited to, verification of employment history, education, criminal records, and other relevant checks. For certain positions, additional client-specific background screenings may be required in the future, in accordance with client requirements.


Voyatek does significant work with Federal and State tax and revenue authorities. If applicable, hires for these projects will be required to obtain a Federal Public Trust Clearance (Moderate Background Investigation). This clearance process may start upon offer acceptance; however, this clearance must be obtained prior to working on these projects.


Voyatek provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including recruitment and hiring, job assignment/placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training. Apply Now