Director, Learning Design at Gap Inc. in Pleasanton, California

Job Description:

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

As the Director of Learning Design, you will sit within HR's Talent Management organization and will be responsible for leading a dynamic and agile Learning Design team that supports enterprise talent development initiatives. This role will oversee resource planning and allocation within the Design team, operational excellence, quality control, and process optimization while fostering collaboration with Learning Experience Partners (LEPs) to deliver impactful and innovative learning solutions. The Learning Design Lead will also be responsible for establishing and maintaining Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs), as well as monitoring and tracking their adherence to ensure consistent and high-quality delivery. The ideal candidate will bring a strategic mindset, exceptional project management skills, and a commitment to advancing organizational learning objectives through cutting-edge modalities and methods.

What You'll Do

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  • Lead and manage the Learning Design team, ensuring alignment with organizational goals and the principles of agile operations.
  
  
  • Oversee resource allocation, project intake, and operational workflows to meet dynamic development requirements and priorities.
  
  
  • Prioritize work for the team based on project intake and volume, ensuring efficient and effective use of resources.
  
  
  • Maintain a focus on quality control, ensuring deliverables meet established standards.
  
  
  • Develop and track Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs) for efficient team operations, including setting up resource capacity planning and tracking to ensure optimal utilization of team resources.
  
  
  
  
  • Serve as a key point of contact for Learning Experience Partners (LEPs), who act as advisors and project managers for training initiatives.
  
  
  • Ensure smooth coordination and communication between LEPs and the Learning Design team to meet training requirements efficiently and effectively.
  
  
  • Design and implement project management plans to monitor and track progress across multiple initiatives.
  
  
  • Ensure effective planning, execution, and delivery of learning solutions in collaboration with stakeholders.
  
  
  • Maintain and manage a pool of external contractors to augment the team's capacity and capability needs.
  
  
  • Oversee contractor onboarding, performance tracking, and contract renewals as needed.
  
  
  • Evaluate and recommend long-term strategies for team structure, including the potential for off-shoring, near-shoring, or outsourcing to optimize cost and efficiency.
  
  
  • Continuously assess and enhance team operations to align with evolving business needs.
  
  
  
  

Who You Are

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  • Bachelor's degree in Learning Design, Instructional Design, Organizational Development, or a related field; advanced degree preferred.
  
  
  • 10+ years of experience in learning design, instructional design, talent development, or a related discipline, with 5+ years in a leadership role.
  
  
  • Demonstrated expertise in resource planning, project management, and process optimization.
  
  
  • Strong understanding of agile methodologies and their application in learning and development environments.
  
  
  • Exceptional interpersonal and communication skills, with the ability to influence and collaborate across diverse teams and stakeholders.
  
  
  • Experience managing vendor relationships and contract negotiation.
  
  
  • Strategic mindset with a proven track record of driving organizational change and innovation.
  
  
  
  

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
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  See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.


Salary Range: $175,100 - $232,000 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.