Clinical Business Operations Representative - Full Time Bascom Palmer Eye Institute - UHealth SoLé Mia at University of Miami in North Miami, Florida

Job Description:

Current Employees:



If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.


The University of Miami UHealth at SoLé Mia opening September 2025, will bring high-quality academic medicine to North Miami, Aventura, and surrounding communities. Our expert team of physicians and staff will represent a wide range of specialties, including NCI-designated Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, the number one eye hospital in the nation. UHealth at SoLé Mia will also deliver the latest in urologic treatments from the renowned Desai Sethi Urology Institute as well as top-notch care from UHealth's nationally ranked neurology and neurosurgery programs.


The University of Miami UHealth - Patient Access Department at SoLé Mia has an exciting opportunity for a Clinical Business Operations Representative.


The Clinical Business Operations Representative facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.



CORE JOB FUNCTIONS

• Assists the department in managing expectations surrounding pre and post patient care.
  
  


• Obtains or reviews all patient demographic information, insurance information and referral numbers.
  
  


• Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.
  
  


• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
  
  


• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
  
  


• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
  
  


• Provides coverage for responsibilities of co-workers when assigned or as need arises.
  
  


• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
  
  


• Maintains confidentiality of all information.
  
  


• Adheres to University and unit-level policies and procedures and safeguards University assets.
  
  


• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
  
  

CORE QUALIFICATIONS

• High school diploma or equivalent
  
  


• Minimum 3 years of relevant experience
  
  

Knowledge, Skills and Attitudes:

• Skill in data entry with minimal errors.
  
  


• Ability to communicate effectively in both oral and written form.
  
  


• Ability to work evenings, nights, and weekends as necessary.
  
  


• Skill in collecting, organizing and analyzing data.
  
  


• Ability to work independently and/or in a collaborative environment.
  
  


• Commitment to the University's core values.
  
  

DEPARTMENT ADDENDUM



Department Specific Functions



Clinical Support Functions:

• Responsible for initiating the clinic day by opening the assigned clinic area 30 minutes prior to the first scheduled appointment.
  
  


• Coordinates providers' and technicians' room assignments within the assigned clinic area.
  
  


• Conducts daily assessment of all exam room equipment.
  
  


• Reboots and troubleshoots exam room computers and escalates to IT as appropriate.
  
  


• Tags malfunctioning exam room equipment placing a red ticket/out of order tag(s) on device(s) and reports to BioMed for repair.
  
  


• Coordinates and manages stocking of necessary office and clinical supplies for both providers' and technicians' rooms.
  
  


• Print daily schedules for technicians.
  
  


• Monitors in-room clinical activities to ensure timely exam room turnover.
  
  


• Monitors and facilitates the flow of patients undergoing diagnostic procedures, treatments, research studies, and /or consultations in other areas/departments within the hospital.
  
  


• Maintains daily inventory and proactively orders all applicable medications for assigned clinic.
  
  


• Ensures all medications are locked and secured with current expiration dates.
  
  


• Conducts daily audits of all in-clinic medications and discards expired medications into the Universal Pharmaceutical Waste bin.
  
  


• Assists in the removal of medications and prep kits from Pyxis for providers, nurses, and/or technicians.
  
  


• Monitors clinic to ensure cabinets/drawers are locked when unattended.
  
  


• Coordinates the cleaning of exam rooms in preparation for next clinic day.
  
  

Provider Support Functions:

• Responsible for rooming of patients, using 2 patient identifiers to confirm patient identity.
  
  


• Assists with opening the EMR to the proper patient's encounter including available images for providers' review.
  
  


• Prints, upon request by the provider, the refractive prescriptions from the EMR and/or return to work/school certifications.
  
  


• Provides necessary clinical information and ensures Workers Comp Forms are completed by the provider before the end of clinic.
  
  


• Facilitates Language Support Services options for patients and providers including translating if qualified.
  
  


• Facilitates virtual and/or hybrid visits for their assigned provider(s), ensuring patients have the information required to connect through UChartfor their telehealthappointments.
  
  


• Sets up slit lamp phone adapter in exam rooms to virtually connect in-person patients with providers who can examine the patients' eyes from remote locations.
  
  


• Gathers supplies needed for clinical procedures as requested, such as needles, syringes, instruments, medications, and other medical supplies.
  
  

Infection Control Functions:

• Coordinates with Environmental Services/Facilities Departments daily cleaning of clinic area.
  
  


• Ensures exam chair, slit lamp and phoropter rests are sanitized between each patient.
  
  


• Sanitizes additional high touch areas in each exam room several times a day.
  
  


• Ensures all instruments used during clinic are transported to and from the Sterilization Department by the end of the clinic and logged accurately in logbooks per protocol.
  
  


• Keeps Laser Rooms, within the clinic, properly stocked and equipment properly cleaned.
  
  


• Ensures proper sanitization of soiled reusable laser lenses as per protocol.
  
  


• Discards medical waste in the proper containers per protocols for pharmaceutical bins, biohazard bins, hazardous pharmaceutical bins, sharps bins or general trash.
  
  


• Maintains daily inventory and manages ordering of snacks, juices, and water for patients' needs.
  
  


• Stores snacks and beverages without cardboard shipping boxes and labels them with best use by dates if not individually dated.
  
  


• Ensures patient care items are stored separately from clerical or cleaning items.
  
  

Administrative Functions:

• Coordinates the day-to-day providers' clinical activities within the assigned clinical area/service line.
  
  


• Maintains proper inventory of providers' instructions and provides to patient as applicable.
  
  


• Coordinates uploading of external medical records into EMR.
  
  


• Conducts daily inventory of office and patient care supplies and orders to maintain appropriate supplies' levels.
  
  


• 
  
  
  

Patient Access Functions:

• Prints appointment arrivals, verifies testing pre-ordered by the providers, ensures testing is financially cleared or initiates financial clearance.
  
  


• Links arrived appointments to the designated area and updates event log through EMR portal.
  
  


• Selects appropriate orders to link from those available and identify if an order has been placed with a teaching modifier.
  
  


• Schedules appointments for add-on ancillary testing, injections, procedures as per orders entered in clinic by provider(s).
  
  


• Identifies where testing, injection, procedure should be performed based on order details and providers' equipment preferences.
  
  


• Logs patient time of arrival on Daily Physician Schedule ensuring that all patients are accounted for, including the End of Day (EOD) and No-Show status.
  
  


• Promptly updates event log through UChart EMR portal to ensure patient's event displays in correct service area.
  
  


• Provides After Visit Summary (AVS) when applicable.
  
  


• Systematically reflect the checkout/discharge time by carrying out the checkout function when applicable.
  
  

Patient Experience Functions:

• Orients patients as to next steps in their visit and provides wayfinding information.
  
  


• Transports or escorts patients who require assistance.
  
  


• Provides immediate service recovery by taking ownership of any problems and/or escalates for resolution.
  
  


• Utilizes CICare standards to communicate effectively with internal and external customers.
  
  


• Communicates expected wait time and/or reasons for delays.
  
  


• Frequently rounds on patients and provides blankets, snacks and/or beverages.
  
  


• Answers clinical area's telephone in a professional and courteous manner adhering to all telephone etiquette standards.
  
  

Commitment to Service Excellence:

• Serves as Patient Advocate by providing a favorable first impression and proactive attention to internal and external customers to meet or exceed expectations, address concerns, and optimize experience.
  
  


• Projects a professional appearance and demeanor including appropriate body language and vocal tone.
  
  


• Immediately recognizes and acknowledges internal and external customers in a welcoming, courteous, and professional manner.
  
  


• Respects the privacy, dignity and confidentiality of our patients and be responsive to their needs by showing concern, empathy, patience, and respect.
  
  


• Maintains composure during stressful situations and uses sound judgment.
  
  


• Adheres to all UHealth's Standards of Behaviors and/or all established departmental policies.
  
  

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.


UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.


The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.



Job Status:

Full time



Employee Type:

Staff



Pay Grade:

H3 Apply Now