IT Change and Release Manager at Northern Trust in Chicago, Illinois

Job Description:

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

WHO WE ARE

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With over 130 years of financial experience and over 20,000 employees - we call partners - we serve the world's most sophisticated clients using leading technology and exceptional service. (Insert BU specific details)

WHO YOU ARE

As an IT Change and Release Manager, you are responsible for overseeing the entire lifecycle of application changes for Information Security, from planning and risk assessment to deployment and post-implementation review, ensuring smooth updates to critical systems while minimizing disruption to business operations, by collaborating closely with development, testing, and infrastructure teams while adhering to compliance standards.

Furthermore:

• You bring 7+ years of experience in IT service transition.


• You have a bachelor's degree in information technology, Computer Science, Business Administration, or a related field.


• You have a combination of technical, business, and interpersonal skills and competencies.


• You have a bachelor's degree in information technology, Computer Science, Business Administration, or a related field.


• You have a strong understanding of software development lifecycle (SDLC) and agile methodologies.


• You possess strong interpersonal skills and the ability to collaborate effectively with diverse teams and stakeholders.


• You have a strong understanding of software development lifecycle (SDLC) and agile methodologies.


• You have proven experience in managing application releases in a complex financial services environment.


• You have expertise in change management principles and best practices.


• You are an excellent communication and stakeholder management skills.


• You have technical knowledge of application deployment processes, including cloud technologies.


• You have demonstrated strong leadership and problem-solving skills.


• You are a critical thinker and problem solver.


• You have demonstrated strong work ethic and judgment.

As a partner on the Service Delivery & Operations team, you will be an integral part of our team focused on information security and technology. We cherish and nourish our diverse and inclusive culture and welcome you to help us further grow our community. As an

IT Change and Release Manager, your key responsibilities will include:

• 
  Change Management:
  
  
  • Define and monitor key performance indicators (KPIs)
  
  
  • Conduct thorough impact assessments for proposed major changes, identifying potential risks and mitigation plans.
  
  
  • Manage issues and risks during the change window and escalate to stakeholders as needed.
  
  
  • Provide governance and oversight for emergency and high-priority changes to ensure expedited resolution without compromising controls.
  
  
  
  

• 
  Release Management:
  
  
  • Create comprehensive release plans, including scheduling, dependencies, and communication strategies for application deployments.
  
  
  • Manage release windows, coordinating with development, testing, and infrastructure teams to ensure readiness for production deployment.
  
  
  • Conduct Release Readiness Reviews and Go/No-Go reviews to assess the quality and readiness of releases.
  
  
  • Manage issues and risks during the change window and escalate to stakeholders as needed.
  
  
  • Conduct retrospectives after releases to address any issues and ensure closure of action items.
  
  
  
  

• 
  Collaboration and Communication:
  
  
  • Act as primary liaison between IT teams, business units, and external vendors for change and release activities
  
  
  • Communicate the impact of changes and releases to technical and non-technical stakeholders, ensuring clear understanding and alignment.
  
  
  • Collaborate with business stakeholders to understand requirements and prioritize application changes.
  
  
  • Facilitate communication between technical teams and business users throughout the change and release process.
  
  
  • Provide clear and timely status updates on release progress to key stakeholders.
  
  
  
  

• 
  Process Improvement:
  
  
  • Continuously evaluate and optimize release management processes to improve efficiency and reduce risks.
  
  
  • Identify opportunities for automation within the change and release lifecycle.
  
  
  • Monitor release metrics and KPIs to identify areas for improvement and implement corrective actions.
  
  
  
  

Our tech stack: OKTA / CyberArk/ ServiceNow / Azure ADO

/ Confluence / SharePoint / PowerBI / Pivotal Cloud Foundry / Salesforce

Salary Range:
$114,700 - 194,900 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.