Lead Office Service Specialist at 1406 Epiq Global Business Transformation Solutions, LLC in Irvine, California

Job Description:

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

The Lead Service Specialist responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers or client sites. This role requires a proactive approach to managing tasks and ensuring client satisfaction.

Essential Job Responsibilities

• Work independently to consult with the client and produce print/copy production assignments without direct supervision




• Ensure all projects have been properly completed and quality checked for accuracy




• Work to resolve work issues or complaints such as: lost parcel, damaged package, untimely deliveries, and machine errors




• Perform additional duties including mail distribution services, copy, print, records management, facilities management, reception, and hospitality services




• Assists Operations Manager with tracking productivity and collects all information necessary to provide leadership and the client with monthly reports

Qualifications & Requirements

• High School Diploma or GED




• Previous work experience a plus; preferably in a mail or production, copy, print or scanning environment




• Strong written and verbal communication skills with ability to resolve complaints




• Strong initiative required; ability to work independently with minimal direct supervision




• Ability to multitask with attention to detail




• Working knowledge of MS Word, Excel and Outlook




• Ability to lift or move 40 lbs. or greater




• Ability to walk, bend, kneel, stand or sit for an extended period of time




• Preferred Shift: 8am-5pm

#INDHP

The Compensation range for this role is 21.87 to 25.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.