Customer Success Representative - Hagerstown, MD at Ultimate Staffing Services in Hagerstown, Maryland

Job Description:

Job Type: Temp to Hire

Location: Onsite in Hagerstown, MD

Pay Rate: $18.00-$19.00 per hour, plus commission

Hours: Monday to Friday, 9:00AM - 5:00PM (30 mins break)



Job Responsibilities:
* Establish, develop, and maintain positive business and customer relationships.
* Move prospects through the sales pipeline using our CRM system daily.
* Keep the CRM pipeline clear, up-to-date, and accurate at all times.
* Follow up consistently and diligently with potential clients over extended periods.
* Document all interactions and updates with prospects and clients in the CRM's "notes" section.
* Educate prospects on our services with an expert-level understanding.
* Participate in shadowing calls with Sales management for feedback and coaching.
* Be available most days from 9 AM - 5 PM local time for calls and meetings.
* Use both internal and external resources to stay up-to-date on our products and the industry.
* Collaborate with the team to generate ideas to better serve our clients.
* Be proactive in identifying and reporting negative client feedback to Sales management.
* Collaborate effectively to ensure smooth transitions between programs and client accounts.



Qualifications:
* 4+ years in technical sales (Cybersecurity, IT, Managed Services, or Business Services).
* Excellent communicator with the ability to engage clients via phone and video conferencing.
* Proven ability to sell to Small Business Owners (SMBs).
* Must be skilled at delivering clear, compelling presentations.
* Open to learning new sales processes and adapting to changes.
* Routine-driven, self-sufficient, and capable of managing your own time effectively.
* Well-organized with the ability to maintain and update a visible sales pipeline.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.