Personal Lines Sales Producer (Insurance Sales) at Salem Five Cent Savings Bank in Woburn, Massachusetts

Job Description:

Salem Five is a growing regional financial services organization with a rich history of over 160 years.  As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers.

This position requires the ability to work in the Woburn, MA offices.

Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, strong business banking capabilities, an Insurance division, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we’re all about.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• The primary objectives of this role are to generate new organic business and maintain the renewal book of business for our agency.


• Includes managing a renewal book of business, identifying cross sell opportunities, and fostering strong customer relationships.


• Continuously monitor renewal retention rates to ensure that we are retaining our business and addressing any potential issues proactively.


• The Producer will possess strong sales acumen, excellent communication skills, and a proactive approach to building and fostering relationships with clients and partners.


• Collaborate with our banking partners, mortgage department, and retail branches to identify cross-selling opportunities and foster mutually beneficial relationships. Foster and maintain strong, mutually beneficial relationships with these partners.


• Maintain a robust pipeline of new business, attend networking events, and work closely with the Sales Manager to achieve targeted goals. Conduct cold calls, follow up on leads, and pursue referrals to build the client base.


• Responsible for handling the rating, quoting, and proposing of new business opportunities, manage payments, and ensure accurate record-keeping and documentation in our agency management system. Explain the various insurance products to customers.


• Address customers concerns, and service requests promptly and professionally.


• Conducts regular reviews of customers insurance needs to ensure adequate coverage and offer policy and product recommendations.


• Collaboration with both our internal and external service and support staff. By working closely together, we can ensure seamless workflow management and drive efficiencies across all processes.


• Regular attendance is essential to this position.  


• Assumes additional responsibilities as requested.

Networking and Relationship Building:

• Attend networking events and engage in community activities to enhance the agency’s visibility and attract new clients.


• Build and maintain relationships with prospective clients, industry professionals and banking partners.


• Attend meetings and training sessions with carrier representatives and vendors.

Sales Management:

• Collaborate closely with the Sales Manager to develop strategies and reach targeted sales goals.


• Provide input on sales strategies and market trends to help shape the agency's growth initiatives.


• Attend regular sales meetings and agency events.

Payment Collection and Record-Keeping:

• Collect payments from customers, ensuring all transactions are accurately recorded.


• Obtain necessary signatures and ensure all required documents are completed and filed properly.

Quality Control and Documentation:

• Work with the Quality Control Manager including internal service and support staff to ensure all documentation is completed accurately including signed documents and collecting minimum payments.  All signed documents meet the agency’s standards.


• Ensure that the agency management system (Applied) is updated with the most recent and accurate client information.

Cross-Departmental Collaboration:

• Collaborate with internal and external departments to ensure seamless service delivery to clients.


• Act as a liaison between clients and various agency departments to facilitate effective communication and problem-solving.

Professional Representation:

• Always represent the agency with the highest level of professionalism.

• Uphold the agency's values and commitment to exceptional client service in every interaction.

• Maintain an active insurance license and stay informed about industry regulations and updates.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree preferred, but not required.


• Proven track record of success in sales, preferably in the insurance industry.


• Property & Casualty license required.


• Leadership, communication, and negotiation skills, with the ability to prospect, market, sell and close a sale.


• Ability to build strong client and insurance company relationships. Attention to detail with the ability to think strategically.


• Strong organizational, time management, problem solving and follow through skills.


• Strong written and verbal communication skills.


• Working knowledge of Agency Management Software, Insurance Rating Software, Microsoft Office Suite, and the Internet.

CERTIFICATES, LICENCES, REGISTRATIONS 

Mass Property & Casualty Insurance License required.     

PHYSICAL DEMANDS

The physical demands described here are representative of those, which must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; sit; climb; or balance; and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision. The noise level in the work environment is usually moderate.

Benefits/Incentives:  Health Insurance, Dental, Vision, Flexible Spending Account, Health Savings Account, 401k Matching, Tuition Reimbursement, Employee Referral Program, Summer Family Outing, Annual Holiday Reception and more

Salary Range:            Competitive Base plus incentive

Ready to apply? If this job sounds like a fit for you, then click on Apply/Apply Now in this posting. We look forward to talking with you.

Qualified candidates may also submit a resume and application online at salemfive.com/careers or mail your resume to Human Resources, 210 Essex Street, Salem, MA 01970.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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