Recipient Solutions Manager - Southeast at Cochlear in Lansing, Michigan

Job Description:

Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care.



Recipient Solutions Manager - Southeast Territory (Tampa)



Accepting Applications until April 7, 2025



About the role



Cochlear is helping people hear, and be heard, all over the world. Come be a part of our amazing mission and join the number one most trustworthy company in the healthcare industry as recognized by Newsweek in its 2024 rankings of the World's Most Trustworthy Companies!


The Recipient Solutions Manager (RSM) provides industry-leading support, education, and value-add services to reduce patient and professional aftercare burden, while achieving upgrade sales goals within their assigned Southeast territory supporting - Florida, Alabama, Louisiana, Mississippi, Southern Arkansas and Southern Georgia. This role focuses on providing and implementing efficient aftercare solutions that deliver customer satisfaction and confidence, and developing strategies to support patient outcomes and upgrade revenue. Success requires expertise in patient education, relationship management, upgrade business development, and consultative sales skills to achieve annual territory upgrade sales targets.



Key Responsibilities



Engagement Acumen: Provides meaningful recipient engagement by delivering new recipient onboarding and upgrade education to support patient empowerment, satisfaction, confidence and positive patient outcomes while alleviating clinic time spent counseling. Provides clinic education related to recipient base, upgrade processes including but not limited to the insurance landscape.


Sales Acumen: Collaborates strategically with Consumer and Professional field sales teams to reduce aftercare burden while driving upgrade sales and customer satisfaction. Applies business acumen to understand clinic aftercare needs and recommends tailored solutions, becoming a trusted advisor. Builds strong relationships with key stakeholders including clinicians, implant sales teams, and reimbursement specialists within the assigned territory. Successfully executes sales and marketing initiatives while maintaining compliance with Cochlear policy, laws, and regulations. Manages territory performance and clinic upgrade penetration through sales planning, budgeting/forecasting, and responsibility for revenue quota. Timely reporting of key metrics. Partners with internal upgrade operations teams to ensure quality service delivery. Maintains a professional image as a Cochlear representative.


Business Acumen: Effectively utilizes all sales and service tools including Salesforce, Miller Heiman strategies, and virtual presentation platforms while adapting communication styles to various audiences. Generates and delivers reports and maintains detailed documentation to demonstrate value to stakeholders. Exemplifies strong organizational skills by managing competing priorities in a fast-paced environment while maintaining attention to detail. Works collaboratively across internal and external teams to understand regional clinic dynamics and achieve operational targets. Ensures compliance with company policies through consistent documentation in Salesforce and the Cochlear Complaint Management System.



Key Requirements



To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview:

• Bachelor's Degree, with Master's Degree/AuD preferred


• 2-3 Years of Experience in Hearing Healthcare, sales or service experience


• Spanish/English bilingual candidates preferred


• Demonstrated ability to work independently with minimal supervision


• Demonstrated prioritization and organization skills


• Experience taking action and ownership of customer relationships within assigned region


• Communicates effectively and persuasively with excellent written and verbal communication skills, highly effective presentation skills, and an ability to adjust communication and messaging to fit the audience


• Strong computer skills with experience in various software packages including Microsoft Suite and web-based applications


• Ability to work and adapt in a fast-paced environment and balance/manage multiple changing priorities while maintaining a high level of attention to detail


• Demonstrated strong follow through on commitments and taking responsibility for actions and decisions


• Demonstrated ability to identify solutions and challenge the status quo to deliver creative solutions


• Proven ability to work collaboratively and positively in a team environment; ability to interact effectively across all levels of the organization, establish professional relationships, and communicate openly within the department and cross-functional teams


• Ability to lift minimum 30 lbs.


• Must possess a valid driver's license.


• Depending on territory coverage requirements, must also have access to a reliable vehicle.


• Must meet all credentialing requirements to obtain hospital and surgical center access.


• Applicants must reside in the territory (Florida, Alabama, Louisiana, Mississippi, Southern Arkansas or Southern Georgia) to be eligible for consideration for this role.


• 
  Spanish/English bilingual candidates preferred
  


• 
  Travel is required up to 40%
  

Total Rewards



In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits.

• Pay Range in the United States: $70,000 - $75,000 based upon experience, as well as a bonus opportunity. Exact compensation may vary based on skills, experience, and location.


• Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance.

Who are we?



Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind - thinking about their needs.


For this reason, our products, services and support will continue to evolve and improve. We are by our customers' side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives and working in an organization where they can be part of bringing the mission to life each day.


How does Cochlear support employee wellbeing?


What makes Cochlear a great place to work?



Physical & Mental Demands



The physical and mental demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the individual is regularly required to be in a stationary (seated/standing) position; utilize business technology for work product delivery, communicate orally and in writing with others internal or external to the organization, utilize problem solving/critical thinking skills to discern and convey information. May be asked to occasionally transport/move up to 30 pounds, depending on the position. Specific vision abilities required by this job include ability to adjust focus. The individual is regularly required to utilize comprehension, critical thinking, communication, problem solving, organization reasoning, relating to others and discernment of items such as product specifications, procedures and processes to customers (whether internal or external). Influence, organization/classification of information and planning are also required.


The work environment is a remote work environment with travel. This is representative of the environment an individual may encounter while performing the essential functions of this job.



Apply now by completing your application form online. Applicants must meet the job specific application criteria to be considered. Visit our careers site at www.cochlear.us/careers to learn more.


Cochlear Americas is an Equal Opportunity Employer. We will provide reasonable accommodations for qualified individuals with disabilities. If you require accommodation with completing the online application, please contact us via web or phone at 303-264-2549. Apply Now