Program/Case Manager, RL Legal at Meta in Washington, Washington DC

Job Description:

Meta Reality Labs (RL) is building the next generation of computing devices to bring the world together and make people feel closer. This includes Meta Quest products, AR and smart glasses software and hardware. We are seeking a highly motivated team player to serve as Program Manager for the Product Safety Legal team supporting RL. This role will play a key part in developing, implementing, supervising and supporting RL's monitoring and response to customer claims, supporting the product safety legal team and safety compliance teams. You will enjoy working on complex, novel issues and technologies and have the chance to see your insights turned into real world impact. The ideal candidate will have an opportunity to see the big picture and incorporate problem solving, critical thinking and tactical execution into their daily work, managing multiple interdependent programs related to the tracking, assessing and monitoring of customer claims in addition to managing multiple regulatory post-market surveillance workstreams of high complexity and broad scope.

Program/Case Manager, RL Legal Responsibilities:

• Play critical role in designing, implementing and managing a new medical device post-market surveillance complaint handling process


• Maintain and own Salesforce database for safety related case management, including implementation of updates or database changes - for regulatory related reporting (including US and international agencies)


• Lead for Case Management team, supervising another team member reviewing cases, serving as primary escalation point and managing communication for Customer Support teams


• Assess, track and monitor customer case progress


• identify and assess trends from data and report to legal and leadership teams


• Responsible for providing monthly and quarterly reporting to legal and leadership teams


• create reports and present to relevant stakeholders


• Work directly with in-house counsel, external counsel and vendors, and a diverse cross-functional team, providing regular updates on key issues being monitored


• Demonstrate sharp attention to detail in executing and reviewing work products to ensure the highest quality deliverables in the allotted time frame

Minimum Qualifications:

• Bachelor's degree


• 2+ years of experience working with Salesforce Service Cloud


• 6+ years experience in project and organizational support or program management in the tech or medical device industry. 8+ years professional experience


• Proven experience in communication and coordination skills


• Experience with program management practices, tools, and methodology


• Independent judgment and skills operating with ambiguity in a fast-paced environment


• Empathy and attention to detail


• Adept at handling confidential, sensitive, or privileged information and data

Preferred Qualifications:

• 10+ years professional experience in program management and complex systems and tooling


• SalesForce Service Cloud Certification

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.



Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.


$116,000/year to $166,000/year + bonus + equity + benefits


Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta. Apply Now