Director of Rooms and Guest Services - DoubleTree Abilene at Hilton Global in Abilene, Texas

Job Description:

Are you a dynamic leader with a passion for hospitality and a commitment to excellence that thrives in a full-service hotel? DoubleTree by Hilton Abilene Downtown Convention Center has a remarkable leadership opportunity as theDirector of Rooms and Guest Servicesto lead our Front Office and Housekeeping departments, setting the standard for excellence in every facet of driving the guest experience.

Nestled in the vibrant heart of Abilene just steps away from the convention center the DoubleTree by Hilton Abilene, is a full-service property that opened in 2023 and caters to both business and leisure travelers. With over 200 beautifully designed guest rooms, cutting-edge meeting spaces, and outstanding dining options, DoubleTree by Hilton Abilene Downtown Convention Center is more than just a place to stay-it's a premier destination.

What will I be doing?

A Director of Rooms and Guest Services leads and oversees key guest contact departments, providing strategic direction, leadership, and guidance to department heads and their teams. Responsible for ensuring exceptional guest experiences while managing departmental operations and budgets, with overall approval authority for the Rooms Division.

What will I be doing?

The Director of Rooms and Guest Services is responsible for the direction and oversight of key guest contact departments and their managers/team members. He/she manages and leads all guest services, bell/door services, and housekeeping functions, in order to maintain the highest level of courteous, professional, and efficient service to all guests. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads and managers. Hires, supervises, counsels, disciplines, and evaluates all guest services
• Monitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allows for an outstanding guest experience.
• Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.
• Manages executive office projects by directing staff and monitoring progress as required.
• Interacts positively with customers and take action to resolve problems to the satisfaction of parties involved.
• Ensure guest reservation policies, standards, and procedures are met. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved.

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What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

The Benefits - Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrivepersonally and professionallyin a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage - for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• 401K plan and company match to help save for your retirement
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education : Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• Career growth and development

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