Claims Investigator at Crawford & Company in Muncie, Indiana

Job Description:

An Investigator is responsible for developing and documenting the necessary information to submit demand packages to the adverse party. This position handles auto, property, and/or worker's compensation investigations from Praxis' offices. This position works under the direct supervision of the Investigations Manager.

• Bachelor's degree or equivalent work experience preferred.
• 2-3 years of related experience preferred.
• Knowledge of the insurance industry preferred.
• Ability to work as part of a team.
• Professional manner.
• Ability to communicate clearly, with proper grammar, both verbally and in writing.
• Proficient use of MS Office applications and PDF documents.
• Strong analytical and investigative skills; initiative, attention to detail.
• Has regular, predictable attendance.
• Handles high-volume, fast-paced work.
• Maintains confidential information.
• Able to deal with demanding and irate external parties in a tactful, professional manner.
• Willing to work the necessary hours to complete projects.

• Receives newly placed claims and bookmarks file materials.
• Investigates and resolves the most complex claims by evaluating liability, resolving coverage issues, ordering police reports, securing supports, and identifying and securing adverse insurance carrier/adjuster contact information.
• Prepares and sends demand letter and demand package to adverse insurance carrier.
• Documents updates in each claim file by noting all activities and attaching all documentation
• Performs all other duties as assigned.