Contact Center Manager- Sales Experience Required at Ultimate Staffing Services in Richmond Heights, Missouri

Job Description:

Job Title: Contact Center Manager- Sales



Location: St. Louis, MO- onsite, up to 25% travel



Status: Direct Hire



Schedule: Mon - Fri days



Compensation: $70,000 - $85,000



Overview:



We are seeking a results-driven Contact Center Manager- Sales to lead and optimize our inbound and outbound engagement strategies. This role is ideal for a motivated professional with a passion for sales, process optimization, and team leadership. The position is with a university based out of St. Louis, MO and requires expertise in CRM systems, AI-driven automation, and performance analytics to drive conversion and engagement.



Key Responsibilities:



• Sales & Team Leadership:



o Lead, train, and supervise a high-performing telecommunications sales team across multiple locations.


o Develop a sales-driven call strategy that enhances lead conversion and customer engagement.


o Establish clear KPIs and performance metrics (contact rate, conversion rate, revenue impact).


o Implement sales coaching techniques to improve communication and closing strategies.


• Strategic Sales & Engagement Optimization:



o Design and execute a data-driven sales strategy across multiple communication channels (calls, SMS, email, WhatsApp, chat).


o Enhance lead management by collaborating with marketing, admissions, and IT teams to align messaging.


o Identify and implement automation tools (AI chatbots, IVR systems, CRM optimization) to streamline engagement.


o Analyze customer interactions and sales data to refine outreach and improve conversion rates.


• Technology & Process Improvement:



o Oversee the implementation of CRM tools and automation technologies to enhance sales efficiency.


o Optimize contact strategies based on real-time performance analytics and lead behavior trends.


o Ensure compliance with communication standards and data security protocols.


• Cross-Department Collaboration:



o Work closely with marketing and admissions to ensure a seamless customer journey from inquiry to enrollment.


o Develop standardized scripts and messaging frameworks to improve customer engagement and brand consistency.


o Optimize sales funnels through data insights and strategic engagement touchpoints.



Qualifications:



• Bachelor's degree in Business, Communications, Marketing, or a related field (Master's preferred).


• 5+ years of experience in sales management, telecommunication operations, or customer engagement leadership.


• Must have experience in managing multiple direct reports.


• Proven success in leading high-performing sales teams and improving conversion rates.


• Expertise in CRM tools, AI-driven automation, and multichannel engagement strategies.


• Strong analytical and strategic thinking skills with a data-driven decision-making approach.


• Bilingual (English/Spanish) preferred.


• Salesforce experience is a plus.


• Ability to travel up to 25% as needed


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.