Desktop support at The Judge Group Inc. in georgetown, Kentucky

Job Description:

Location: Georgetown, KY

Description: Our client is currently seeking a Desktop support in Georgetown, KY


This job will have the following responsibilities:

• Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
  
  Provide support to client-identified VIPs
  
  Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
  
  Perform Install/Move/Add or Change (IMAC) activities.
  
  Perform all assigned desk-side support activities
  
  Display outstanding technical and professional service skills at all times
  
  Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  
  Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
  
  Understands and follows all documented service operations policies and procedures.
  
  Other duties or certifications may be assigned to meet business needs
  
  

Qualifications & Requirements:

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware systems
  • Understanding of ITIL methodologies
  • A+ certification is desired
  • May require additional customer-specific certifications or training as required
  
  

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.



Contact: ssultana@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now