EFT Manager at UNITED FEDERAL CREDIT UNION in St. Joseph, Michigan

Job Description:

GENERAL SUMMARY (What is done and why)

The EFT Manager is responsible for overseeing the administration, development and performance of all electronic transfer of funds (EFT) functions including but not limited to ACH, RTP, Wire, Share Drafts and other digital payments. The EFT Manager will ensure all functions meet compliance requirements and are completed with a high degree of accuracy, efficiency and quality.  Key measures for success are operational expense management, efficient operations, ensuring SLAs are consistently achieved, and compliance with regulatory and NACHA guidelines.

ESSENTIAL FUNCTIONS, IN PRIORITY ORDER (Majority of duties, but not meant to be all inclusive or prevent other duties from being assigned as necessary.)

1. Oversee operational services functions providing technical, functional, and operational support for EFT: Time: 35%
   
   
   • Provide leadership to department personnel through effective objective setting, delegation, workload distribution, assignment of tasks, and communication.   
   
   
   • Established efficient department operations and ensures accuracy of and adherence to all established departmental procedures.
   
   
   • Recommend and maintain EFT operations annual budget.
   
   
   • Maintain regulatory compliance and established credit union policy.


2. Advance EFT by leading teams and organizational goals through best practice back-office operations strategies and processes. Facilitates collaboration with key stakeholders to ensure EFT objectives meet business needs while providing frictionless experiences for our members and employees. Leads and/or actively participates in cross-functional projects to maximize effectiveness and efficiencies throughout the Credit Union. Time: 25%
   


3. Support and drive EFT department and operational strategies to deliver innovative, cost-effective, efficient and compliant solutions. Time: 20%


4. Works with related vendors to ensure that the Credit Union is utilizing the best services, driving innovation and operational effectiveness. Oversee management of and fosters strong partnerships with vendors to effectively address business requirements and align strategic objectives. Time: 20%
   

EDUCATION (Minimum education required to perform the duties of this position)

• Bachelor’s degree in business administration or related field or five years of related work experience required.

EXPERIENCE (Minimum experience required to perform the duties of this position)

In addition to the education requirement:

• Three years of Management experience required


• Five years of experience in the financial/payment industry required


• Accredited ACH Professional (AAP) Certification as administered by NACHA

KNOWLEDGE, SKILLS AND ABILITIES (Minimum technical and communication skill levels and licenses/certificates normally required to perform the duties of this position)

• Proven leadership experience in financial services, payments and/or technology


• Proven ability to both lead and manage teams to excellence


• Demonstrated excellence in leading innovation within an organization


• Proven ability in partnering with key internal stakeholders from individual contributors to executive-level


• Excellent communication and leadership skills.


• Ability to proactively take initiative and exert leadership in assigned projects.


• Ability to develop and implement policies and procedures.


• Working knowledge of financial and general business practices.


• Strong organizational skills.


• Ability to meet tight deadlines in a fast-paced work environment.


• Proven ability in basic accounting and financial principles


• Proven ability to analyze insights/data and translate into actionable efforts


• Strong knowledge of the financial services market, audience needs, and the sales cycle.

Required Competencies:

• Demonstrates Courage


• Drive for Results


• Customer Focus


• Integrity and Trust


• Self-Development


• Business Acumen


• Innovation Management


• Developing Direct Reports and Others


• Managing Through Systems


• Organizational Agility


• Building Effective Teams


• Problem Solving

Mental Requirements

• Ability to analyze and evaluate information.


• Ability to use good judgment and make sound decisions quickly.


• Ability to work under pressure.


• Ability to concentrate in a multi-task environment.


• Ability to maintain a positive attitude and professional image.


• Ability to train and evaluate results.


• Creative thinking in developing new products.


• Goal oriented, innovative problem solver.


• Ability to interpret budget information, market data.


• Ability to analyze staff comments in determining Credit Union direction.


• Analyzing statistical data to determine budget guidelines.


• Decision making for hiring, expenditures and products/promotions.


• Identifying products to meet market demands and product differentiation.


• Ability to analyze the gaps between current situations/systems and future vision.

Tools and Equipment Used

• All available general office equipment as needed.


• All available computer software and hardware as needed.

WORKING RELATIONSHIPS/CONTACTS (Positions with which incumbent has frequent contact)

• Daily, personal/phone contact with Credit Union members.


• Daily, personal/written/phone contact with Credit Union staff.


• Daily, personal/written/phone contact with Credit Union management.

PHYSICAL DEMANDS (Physical effort generally associated with this position)

Work involves standing and walking for brief periods of time, but most work is done from a seated position. There is a potential for eyestrain from reading detailed reports/invoices and the computer screen. Deadlines, workloads and pressure to achieve goals may cause increased stress levels.

WORKING CONDITIONS (Typical working conditions associated with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position)

Internal - Work is normally performed in climate controlled office environment, where exposure to conditions

of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephone, etc.) No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings.

External - Some travel to branches may be required; however, information on environmental conditions is not available.

EOE/Vets/Disability

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