Senior Manager, Operations PMO at RXO in Naperville, Illinois

Job Description:

Accelerate your career at RXO.

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As the Senior Manager, Operations PMO, you’ll play a pivotal role in developing and supporting a high-performing team responsible for implementing RXO’s Managed Transportation solutions. You’ll drive cultural and operational improvements across all levels of the supply chain network, influencing key stakeholders to enhance performance and efficiency. Leading strategic projects across the Managed Transportation business, you’ll work cross-functionally to implement solutions, optimize operations and monitor the effectiveness of key initiatives to ensure long-term success.

What your day-to-day will look like:

• Coordinate and collaborate across teams to ensure alignment on project requirements, deadlines and schedules


• Manage change requests, ensuring all stakeholders understand the impacts and maintaining effective project communication plans


• Conduct post-project evaluations to assess successes, identify areas for improvement and refine future strategies


• Lead efforts to develop and improve SOPs, gathering requirements, documenting processes and streamlining workflows


• Assist Subject Matter Experts (SMEs) in documenting processes, developing flowcharts and drafting clear, actionable SOPs


• Review, refine and enhance existing SOPs, providing expert consultation and revisions to improve clarity and efficiency


• Provide leadership in managing multiple projects, ensuring clear task dependencies, risk mitigation and achievement of key milestones


• Identify and implement process improvements by working closely with business leaders to optimize operations


• Support business development efforts, assisting in prospect presentations, data analysis and solution design


• Develop and refine best practices for RXO implementation processes, ensuring alignment with quality standards


• Apply project management expertise to deliver high-quality solutions within agreed timelines and scope


• Oversee customer onboarding and implementation, ensuring a smooth transition and operational success for new business

What you’ll need to excel:

• 5 years of experience as a Project or Program Manager in transportation, logistics or a related operational field


• Strong background in transportation and logistics, with experience in areas such as carrier procurement, load planning and execution, freight audit and payment, transportation analysis and/or warehousing


• Proficiency in Microsoft Office (Word, Excel, and PowerPoint) and hands-on experience with the implementation of Transportation Management Systems (TMS)

It’d be great if you also have:

• Bachelor's degree or equivalent related work or military experience


• Willingness to travel up to 30% as required


• Additional experience in logistics, transportation, warehousing or an analytical field


• Proficiency in Microsoft Project or other project planning software


• Experience with Agile methodologies and the ability to adapt to shifting priorities and timelines using strong analytical and problem-solving skills


• Lean or Six Sigma Certification, PMP, or equivalent project management credentials


• Strong communication, leadership and customer-facing experience


• Self-motivation to work effectively with minimal supervision or in a team environment

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer.

Massive Benefits

• Competitive pay


• Health, dental and vision insurance


• 401(k) with company match


• Life insurance, disability


• Employee Assistance Program (EAP)


• Paid time off


• Tuition reimbursement program

Our Culture

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

The Next Step

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .