Dispatch/Front Desk Scheduler at Ultimate Staffing Services in Oceanside, California

Job Description:

The person in this role will be acting as the first point of contact for incoming service requests, collecting detailed information from customers, prioritizing issues based on urgency, and assigning tickets to the appropriate technical support team members. You will be effectively coordinating the flow of work to ensure timely resolution while keeping customers informed of progress.



Key Responsibilities:

• Answer and direct phone calls professionally.


• Handle 30-40 calls on a busy day.


• Great sense of urgency when customers call - understand what is most important.


• Not afraid to get up and go ask higher ups for help/questions.


• Manage office correspondence and emails.


• Schedule appointments and customer visits


• Maintain organized filing systems.


• Prepare and edit documents and reports.


• Perform other administrative duties as needed.

Required skills:

• Excellent communication skills


• A "go-getter" attitude


• Strong listening skills


• Problem-solving abilities


• Organizational skills

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions. Apply Now