IS Technician at GHD in Barnstable, Massachusetts

Job Description:

Job Description



IS Technician



At GHD, we don't just believe in the power of commitment, we live and breathe it every day.


That's why we pledge to support and empower all of our people to make a positive impact when working hand in hand with our business to drive change. We'll help you accelerate your career and empower you with the right technology and training as you bring ideas and projects to life.


Together with your colleagues, clients and partners, you'll make an impact that is felt by all. See where your commitment could take you.


Who are we looking for?


Ready to grow your career within the technical support stratosphere? Look no further! As an IS Technician you will lead all aspects of client focused technical support and customer service on supported technology, applications and platforms to enable delivery of work to GHD's clients. The individual within this opportunity will function as an escalation point within the team, perform coordination functions, and take a lead role in projects and initiatives in your region.


In an ever changing world, it requires creativity and innovation to stay ahead.


We're seeking the curious, those who are stimulated by fresh thinking and a desire to shape our communities in new, positive ways.


As part of a truly global team, working on complex and rewarding projects, you'll be at the forefront of driving change.


See what the power of commitment can do for you.


Working with an energetic and high performing team, this position offers a variety of work and will see you involved in:

• Provide technical support for requests made by clients
• Complete assigned tasks via the ticketing system, Manager and other sources to meet or exceed service levels
• Accurately update and/or log all tasks/client requests in the ticketing system
• Installation & control of approved software applications being used by the company
• Troubleshoot and resolve issues related to software, hardware, mobility, printers, etc
• Troubleshoot and resolve network related issues, escalating to other IS teams where relevant
• Effective diagnosis and resolution of client issues to minimise recurrence
• Effectively prioritize tasks to ensure service levels/deadlines are met
• Follow IS and company procedures and adhere to IS Security, administration, access controls etc.
• Perform asset management activities, both hardware and software in accordance with GHD policies and procedures
• Keep your manager updated on job status, potential issues and other relevant information
• Report identified risks to your manager in accordance with the GHD Risk Management Framework
• Escalation and communication of incidents to other relevant internal IS teams
• Work collaboratively with the helpdesk and build productive and supportive relationships with other IS teams
• Ensure that all issues logged are tagged, tracked and resolved at the earliest to minimize downtime
• Maintain integrity and governance by adhering to standard service desk procedures and IS security protocols
• Maintain professional, friendly and helpful interactions with clients at all times
• Build good relationships with clients in your office/region
• Take opportunities to educate and coach clients to increase their technical skills and encourage self-service
• Portray a positive image for IS by maintaining dress code, personal hygiene and communication standards
• Continually build your knowledge of GHD's business and technologies and keep up to date on industry trends and technologies.

What you will bring to the team:

• Undergraduate degree - preferred.
• 1-3 years of experience in an IT support role - preferred.
• Requires a solid understanding of:
  • Windows 10 and 11 desktop environment and troubleshooting in a global corporate environment
  • Ticketing systems; service desk escalations
  • PC Imaging and hardware troubleshooting
  • Microsoft Office products
  • Azure Active Directory and other Azure services
  • Mobile device configuration
  
  
• Excellent Time Management and Organization Skills
• Excellent Written and verbal communication abilities
• Positive attitude with ability to communicate with users of varying expertise and seniority
• Valid driver's license to travel to other GHD office locations as needed

Salary Range: USD 73,000 to USD 80,000 to commensurate with experience


Take on some of the world's toughest challenges - with everyone at GHD backing you every step of the way.



We'll give you control over your career, empower you to find innovative solutions and help you create a lasting impact.


See where your commitment could take you with GHD.


EEO Statement US: As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, creed, religion, national origin, citizenship, color, sex, sexual orientation, gender identity, age, disability, marital status or veteran status. Apply Now