Dispatch Manager at SUMMIT MATERIALS LLC in Sumter, South Carolina

Job Description:

Overview

Location: Sumter, SC

Reports to: Manager, Customer Service

Compensation: $59,000 - $90,000 (based on experience)

A Dispatch Manager is responsible for overseeing the scheduling and coordination of resources such as personnel, vehicles, equipment, and materials to ensure that tasks are completed efficiently and on time. They are responsible for managing inventory, tracking deliveries, and communicating with clients, contractors, and other stakeholders.

Roles & Responsibilities

• Monitor team performance and provide coaching and feedback to improve productivity and job satisfaction
• Strives to meet customer expectations without exception and achieve highly positive customer satisfaction results consistent with strategic objectives
• Develop and implement policies and procedures to effectively manage dispatch operations
• Identify areas for process improvement and implement changes to increase efficiency and effectiveness in dispatch operations.
• Prioritizes deliveries to efficiently maximize time and effectively utilize trucks/carriers by collaborating with terminals, sales, customers to establish delivery schedules according to factors such as truck capacities, distances to delivery sites, and loading/unloading times
• Develop working relationships with internal and external customers to ensure customer needs are addressed and challenges resolved in a timely fashion to improve the quality of service; identify areas for continuous improvement opportunities.
• Manages Safety requirements for Carriers and Drivers at source locations and customer sites; ensures compliance with safety, insurance and training.
• Reports against KPI metrics (carrier & customer scorecards, freight to customer)
• Performs other responsibilities as assigned

QUALIFICATIONS

• Education: High School Diploma or equivalent
• Experience: 5 years in Management Role or Transportation Industry; 3 years dispatching experience preferred; knowledge of DOT rules and regulations
• Skills: Safety mindset; organized self-starter with a positive can-do attitude, a sense of urgency to meet customer commitments, manage and follow through on multiple tasks, proficient in Microsoft Office (Word, Excel, PowerPoint)
• Work Environment: Frequent sitting, standing, and walking; some exposure to dust, noise, and extreme temperatures when on a job site.
• Travel: 15%

Benefits

• Recession Resistant Industry
• Consistent work, with a work/life balance
• Paid Holidays
• Paid Time Off
• 401(k) Plan w/ employer match contribution
• Medical / Dental / Vision plan offered
• Life Insurance - Company Paid
• Short-term / Long-term Disability Insurance - Company Paid

Get Hired

What to Expect During our Hiring Process

• Background Check
• Motor Vehicle Record Check
• 5-Panel Drug Screen
• Fit for Duty Baseline Physical (if applicable)
• A great team to support you throughout your career with Summit Materials companies!

Build a Lasting Career with us. Begin Here. Go Anywhere. Apply now!

Summit Materials consists of more than a dozen local companies that supply aggregates, cement, ready-mix concrete, asphalt paving, and construction services in the United States and western Canada. At Summit Materials, we support our teammates who lay the groundwork for our communities and live by our core values: Safety, Integrity, Sustainability, and Inclusivity. We're passionate about our teammates, our work, and our communities. Each of Summit's companies celebrates their individual legacies, but together - we are Summit Materials.

At Summit Materials, we provide the foundation to connect our communities today and build a better tomorrow. We value all our communities - including our diverse internal community of teammates that make us stronger. No matter your race, ethnicity, gender, age, or anything that makes you who you are...you belong.