Corporate Systems Support Manager at Targa Resources in Houston, Texas

Job Description:

POSITION SUMMARY:

The Manager of Corporate Systems Support (“Manager”) is responsible for leading teams in the planning, development, implementation and support of strategic and operational objectives. The Manager is responsible for taking prioritization as well as business expectations and translating that information into work assignments or commitments. The Manager is also responsible for the management of resource capacity, issue resolution, risk assessment, performance management, as well as quality and delivery assurance. The Manager will work to build and maintain an effective application support organization committed to customer and employee satisfaction. Although the Manager position is a leadership position it is expected that the Manager will directly assist team members for requests that are urgent or require additional guidance for resolution.  

JOB FUNCTIONS AND KEY RESPONSIBILITIES:

• Accomplishes Information Technology results by leading and motivating a team to formulate and successfully execute strategies to create winning solutions for customers


• Maintains staff by communicating job expectations; monitoring and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems policies and procedures; maintaining a safe and secure work environment; developing personal growth opportunities.


• Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies in accordance with organization goals


• Verifies application results by conducting system audits of technologies and processes.


• Adheres to, enforces, and champions the IT Governance programs (e.g. SDLC, compliance, change management, communication, and release management)


• Recommends, designs, and maintains quality of service and process improvements by establishing and enforcing repeatable technology standards and strategies


• Communicates potential improvements to assist in the resolution of errors, prevent the recurrence of problems, improve system maintainability, and stability


• Communicate deliverables and status updates to the business community through the monitoring of incoming and outgoing work, and ensures work is completed based on priority and are being managed properly


• Management of resolution of issues that could impact demand scope, quality, schedule, budget, and resources associated with efforts


• Ensure that documentation such as run books, technical designs, build, deployment, disaster recovery, back-up procedures, and install guides are accurate and complete


• Effectively works with other developers, solutions architect, business analysts, support personnel, and business stakeholders by improving processes, developing standards, and improving project documentation/procedures


• Provide input to IT Project Management Office to support requirements definitions


• Suggest technical solutions for system stability, performance, and ongoing maintainability


• Provide standardized reporting metrics on an as needed basis


• Manage and prevent the replication of problems across multiple systems by sharing lessons learned and best practices with other staff members and IT Management


• Ensure that staff continue to foster good customer relationships and experiences with the business through good listening skills, anticipation of customer needs, as well as safeguarding customer satisfaction


• Other duties as assigned

MINIMUM ESSENTIAL QUALIFICATIONS:

• Bachelor’s Degree in Computer Science, MIS, Business Administration, and/or equivalent work experience in a related field


• 7 plus years of experience managing and leading teams (full-time employees and contractors), with a demonstrated expertise in navigating through complex and cross-functional organizations
  
  
  
  • Specific focus on building, delivering, and maintaining mission critical, 24x7 production systems
  
  
  
  


• 2-5 years of experience managing vendors, vendor managed software applications, and system administrators of the applications


• Experience with Waterfall, Agile and hybrid development methodologies


• Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures


• Strong written and verbal communication skills with an aptitude for problem solving


• Must be able to independently resolve issues and efficiently direct work activities


• Experience delivering solutions that align with business strategies


• Experience troubleshooting complicated issues across multiple systems and driving to solutions


• Experience presenting technical concepts, diagrams, solutions, and other technical assets to non-technical individuals


• Demonstrated experience leading and mentoring others with effective team building skills


• Ability to work with employees and external resources while conveying a positive, service-oriented attitude


• Facilitation, interpersonal skills, consensus building skills, and effective decision making


• Ability to identify opportunities for improvement, and to prioritize own work and meet deadlines


• Recognize and resolve ambiguous and conflicting objectives


• Willingness to travel to company locations (up to 10%)


• Regular and reliable attendance

PREFERRED QUALIFICATIONS:

• Knowledge of the midstream (upstream, downstream) industry


• ITIL v3 Foundations certification


• ITIL Core Publication certifications (Strategy, Design, Transition, Operation, Continual Service Improvement)

EQUAL EMPLOYMENT OPPORTUNITY:

Targa Resources is an equal opportunity workplace. All employment decisions are made without regard to sex, race, color, religion, national origin, citizenship, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected categories. This includes providing reasonable accommodation if requested for disabilities or religious beliefs and practices.